Question about Xerox Phaser 8500/DN Printer
This error means the printhead is tilted back but not properly restrained by the print-head restraints.
There are several possibilities.
First. The right or left print-head restraints often crack not holding the print-head in the restrained position. Remove the side covers and you can see them inside the frame about center at the top, they are glossy black unlike the frame.
Second. The maintenance camshaft (behind the maintenance pivot plate) may have cracked cams not allowing the the maintenance pivot plate (this holds the maintenance kit) to move to home position. This causes the process gearbox to be out of the correct home position.
Third. The process motor may not be aligned correctly or even may be bad - broken or worn teeth. This is on the right side in the front lower corner.
There are other possibilities but more rare.
Hope this helps. At least you have an idea of the problem.
Posted on Jan 13, 2009
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