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It will not print when you send a print job to the printer, but it will scan and print pages

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Hi sharon_lenno-

without knowing what make and model you have for a printer, I may not be of much help... but, just in case you have an HP printer, I can point you to some good start pages for support. you may want to check out HP's Customer Care FAQ page at this link:

Customer Care FAQ:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01506815&cc=us&lc=en&dlc=en&product=441125

generally, when you hop out to HP's support site, you'll be directly from one screen to another and asked to identify your printer model and things like your operating system (like Windows XP or Windows Vista). this helps get you to more exact support solution pages tailored to your model. along that line, start with this general support page:
http://www.hp.com/country/us/en/welcome_acc_supp.html#Support

good luck! -JW50

Posted on Nov 04, 2008

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