556 would be the model of the amplifier. If you don't have easy access to the back of the jukebox to look at the ID plate, if you look to the right of the amp, that other chassis is the 'control box'. The control box will be marked for example 'Model 3800 BO/AC'. The four digit number is the model of the jukebox itself.
From the symptoms you describe, it sounds like the machine may have faulty 'readout switches'. This is a bit of an unfortunate situation in that new replacements are not being produced. In this situation, I would check with John Durfee (www.jukeboxparts.com), as he will have the swtiches, but the operating condition of said switches is strictly 'as is', seeing as they would be taken from a salvaged Wurlitzer.
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Re: Wurlitzer model 556
Are you sure you mean 556? Sounds an odd model to me. The model number is on a black metal plate the size of a credit card on the back of the jukebox (usually).
Manuals can be found at www.victoryglass.com (USA) and The Jukebox Man in the UK.
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I actually have the answer to your problem, there are 3 things, if you make a selection and it goes to it but wont grab it, that means the gripper motor is bad.
If your carousel keeps spinning I think its like the wurlitzers, your index light or orbital reader bulb is bad, 2 names but same bulb, depends on who your talking too,
and the last thing it might be is yes your safety switch, happens when someone grabs the arm it can be moved and then your dead in the water, the cd models also have an on & off swtich so check that too. Hope it helps
At the far side of the white nylon gears at the base of the gripper arm is a small white 'duck bill' bracket, which clicks a microswitch when the gripper is over the carousel. When it breaks or comes loose it fails to click the microswitch and the arm doesnt stop.
What exactly do you mean by "shut off before all the 45's were
rejected" ? The mech only load one record at a time, either from the
left or right side of the carousel. If the power was shut off before a
record unloaded from the turntable, you can manually return the mech
to the start position. Do this by getting in to the back of the
juke. on the upper right, near the top of the deck, there is a
motor. There should be a little white gear coming from the bottom of
it. I am assuming if you look in the middle of the mech, you will see
a cam with a lobe on one side of it. Turning the white gear will
advance the mech adn turn the cam counter clockwise. As the lobe on the cam nears the front of the mech, the record lifting arms should
pull down clear of the carousel and return the record to the carousel.
Stop turning the gear when the lobe of the cam has driven the lifting
arms downward. Inspect your pin bank and push down any "popped" pins.
This will prevent the juke from trying to start when you turn it back
When the carousel reaches the correct count, the computer sends a signal to the gripper motor to start it. You could have a bad motor or a bad computer. But!....if the little switch at the front of the machine is in the off position (Gripper motor On/Off) that will give exactly the same effect. It's easy to knock Off when you are loading CDs.
The machine knows where the Cds are on the carousel by counting as it turns. The sensor that does this is a light gate situated at about 6 oclock on the edge of the carousel. There is a little light in there like a torch bulb. If you cant see a little light in there then thats yiour problem. The machine rotates continuously because it is trying to find position zero and can't.
The microswitch at the base of the gripper arm is what enables the scan motor when the gripper is over the carousel. You will probably find that the small lever on the base of the tone arm is not clicking the microswitch properly.