Question about Sabrent (USB-UF6) (USBUF6) Serial Adapter

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No device recognition!

I installed the USB-UF6 into my Dell 4400 pc, 1.89 mhz, with windows xp home. Winows identified the controller card and the ports, but when I plug in a USB device (thumb drive etc.), there is no recognition in any of the external ports. Windows shows the USB driver to be (5.1.2600.2180) and the fire wire port driver as (5.1.2535.0) Also, the windows version is 2002 with service pack 2. Please respond with a solution. Thanks, Bill

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  • Anonymous Jan 11, 2008

    I installed the Sabrent USB-UF6 and the device manager recognizes the card with the error code 10 will not start. system is an acer pc running windows xp.



    Ed

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  • 39 Answers

Install the manufacturer's drivers not microsoft.

Posted on Aug 26, 2007

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Hello,
Method 1: Initiate recognition of the USB device by using Device Manager loadTOCNode(2, 'workaround'); To initiate recognition of the USB device by using Device Manager, follow these steps:

1. Click Start, click Run, type Devmgmt.msc, and then click OK. The Device Manager window opens.
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Windows XP recognizes the new device.
4. Close the Device Manager window.

If this method resolves the issue, you are finished.

If this method does not resolve the issue, go to method 2.
Method 2: Disable power management of the USB hub loadTOCNode(2, 'workaround'); Note If you perform the following procedure, you may also reduce the battery life on a portable computer.

Use this method if method 1 does not work. To disable power management of the USB hub, follow these steps:

1. Click Start, click Run, type Devmgmt.msc, and then click OK. The Device Manager window opens.
2. Expand Universal Serial Bus controllers.
3. Right-click a USB Root Hub in the list, and then click Properties. The USB Root Hub Properties dialog box is displayed.
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5. Click to clear the Allow the computer to turn off this device to save power check box, and then click OK.
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7. On the Action menu, click Scan for hardware changes.

Windows XP recognizes the new device.
8. Close the Device Manager window.

If this method does not resolve the issue, go to method 3.

Click Start, click Run, type Devmgmt.msc, and then click OK. The Device Manager window opens.
Uninstall all the usb controller from USB controller
and now restart the computer.

If this method does not resolve the issue, go to method 4 .
Method 3: Restart the computer loadTOCNode(2, 'workaround'); To initiate recognition of the USB device, first unplug the USB device and restart the computer. Then, wait five to ten seconds before you plug the USB device into the computer or hub. Windows XP recognizes the new device.

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You should make sure you do not have any Malware that is removing these drivers.
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Click Start
Click Control Panel
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Does the 'USB' branch of the tree show the USB ports?
Is there an 'Unknown Devices' branch of the tree?

Either way, the software "device-drivers" for the USB ports are not installed, or not installed correctly, and so you'll get the symptoms that you've observed -- power without device-recognition.

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To find drivers you need, Go to start --> control panel and then go to (under classic view) system --> the hardware section, open up device manager, and then look for ones with a yellow big question mark, and get those drivers from dell's website. Burn these drivers to a CD on another computer, or use a USB flash drive if that does work.
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