Question about Avaya 4610

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Disconnections of incoming calls at 4610sw phone

I have avaya 8700 connect avaya ip 4610sw phones . work with skills. version 2.2.2
if the agen make call and there is waiting call at the queue , if the customer
disconnect the call the waiting call get in, there is ringing and the agent disconnect immediately and need to log in again .

i have 4610sw 2_2 bin or 2_4 , 2_9 ... its appears in all versions .

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  • gabia Nov 04, 2008

    what is the "skill set" and "define proces" that you mentioned? please

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Please make a check on the skill set in Avaya manager(admin) should be correct as per the defined process..also reset the avaya

Posted on Nov 04, 2008

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1 Answer

I have to install a external ringer in Ip Phone 4610SW, because we have many devices installed in ambient so noyse, but Avaya don't have a solution for this, someone know about anything about this


Get an electronic buzzer, and install it on an analog port. Set that port to internal twin with the phones you want to ring, or put it in a hunt group.

Dec 11, 2012 | Avaya 4610SW IP Phone

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How can I set up call forwarding for 4610SW IP?


well you need to be connected to a network ,then u gonna need two network points 1 to power up the phone and another 1 to connect to the motherboard ......and make sure u have access to the internet

Sep 16, 2011 | Avaya 4610SW IP Phone

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Incoming calls goes to voicemail, then to receptionist. Also rings at three extensions at the same time.


It sounds like all the incoming calls are going to a hunt group. This would explain why three extensions ring, then it goes to the receptionist, and then ends up in voicemail.

Try looking for a hunt group that distributes to the three extensions in question, or that only has those 3 extensions active.

Dec 10, 2010 | Avaya 4610SW IP Phone

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When i call or get calls with my avaya 4610sw you can hear my voice but i cannot hear yours


What system is this on. Usually one way voice usually indicates an IP problem....

Oct 12, 2010 | Avaya 4610SW IP Phone

1 Answer

Inbound call on avaya - phone on mute and you hit the headset button by mistake = will it record that you disconnected the customer? I got fired for hanging up on customers with the Avaya hard phone and...


No, that will not disconnect the caller. BUT, if you hit the headset button again, it will.
If you hit the headset button, you need to hit the switch hook to regain the call....

Apr 08, 2010 | Avaya 4610SW IP Phone

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Avaya 4610 speaker problem


There is n way to disable the speaker phone.

Can you make calls with 2 way voice through the handset?

Mar 25, 2010 | Avaya 4610SW IP Phone

1 Answer

I cannot forward all calls to my cell phone.


Which system is the phone on? You may not have permissions to forward out to a cell.

Dec 28, 2009 | Avaya 4610SW IP Phone

1 Answer

The Avaya 4610sw phone will not find the main phone system an Avaya G350 it has been unplugged from the system and when it was plugged back in it would not find the router or system


It's probably a problem with your DHCP settings, if you try manually setting the IP configuration on the phone it should find the server/control unit, haven't used 46x series myself, but if you reboot the phone at some point it should give an option to configure manually, if you have another working phone you could get the IP configuration off that one, think you can find them somewhere in the option panel on a working phone.

Apr 22, 2009 | Avaya 4610SW IP Phone

2 Answers

Using AVAYA 4610SW IP phone


Answer to the second problem :-

1. The changes in the ring tone has to be made by accessing the Avaya server where the phones are registered.
2. Log in to the avaya server...... enter change station <station number> on the command prompt
3. In the personalized ring pattern field, you can select one out of the 8 available options by typing any digit between from 1 to 8.

4. The ring pattern of that particular station will change accordingly.

5. Keep the personalized ring pattern of all the stations different by assigning different digits against this value

Jan 13, 2009 | Avaya 4610SW

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