Question about Avaya 4610
I have avaya 8700 connect avaya ip 4610sw phones . work with skills. version 2.2.2
if the agen make call and there is waiting call at the queue , if the customer
disconnect the call the waiting call get in, there is ringing and the agent disconnect immediately and need to log in again .
i have 4610sw 2_2 bin or 2_4 , 2_9 ... its appears in all versions .
Please make a check on the skill set in Avaya manager(admin) should be correct as per the defined process..also reset the avaya
Posted on Nov 04, 2008
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