When my friend starts his pc it reaches" the start windows normally or last known configuration" part......when he chooses any of the options to start windows it flashes up a blue screen with writing but doesnt stay up long enough to see whats on blue screen,it then tries to load but keeps going back to very start again....HELP
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what does it do? try starting in safe mode. if you can do that then run virus scan to see if anything is affecting you computer. In safe mode, select Start>Run then type in "msconfig" for Vista and Windows 7 just type in "msconfig" in the search line under the start menu. The first tab that's open is the General tab that shows how you computer starts up. It is likely on "Selective Startup" switch it to Normal Startup and reboot. If it boots up normally now, you will likely have to clean up your computer. go into control panel then add remove programs and remove programs that you don't use or won't use. Be sure you know what they are before you remove them. Try defragging it too.
Try to use the last known good configuration the issue should be fixed.. If afforadable try to get a external DVDdrive.. If not try to get one from friends.. Nothing is working.. call acer they will take your computer and reinstall the OS ....
Try tapping F8 when the acer window shows, when it shows the muliboot option, scroll down to "Last Known Good Configuration" and hit enter. If it does not boot normally, you will have to get an external dvd drive and boot off the drive with a windows installation disc to perform a repair.
What you are having there is a problem with the booting up of windows. most likely a corruption. The best thing to do here is to have your computer taken to a local technician or a friend who knows about computers. Have your hard drive files recovered by connecting your hard drive to their computers. Then after that you could either try to use your windows xp cd to do a repair installation (However its not a guarantee that you will be able to recover your files with this step.) or to have a full Operating System reinstallation. Hope this helps.
Try first of all 'Last good configuration' If still no go consider what it is you have done latly in termso of installing new software or a new hardware device. Remove the most recent. Finally in Safe Mode go to Start/Programs/Accessories/System Tools/System Restore and reset the machine to a time before the problem started.