Hello,I have a probelm with my BROTHER fax-575.The external phone line works,the handset also works,The handset line does not work,I can see on the LCD that the receiver button works,but I do not get any dial-tone.Please help .
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First, plug a phone line to the 'Tel' port on the left side. Manual receive fax, pick up handset when fax is ringing and press 'Start' when you hear fax tone.
Auto receive - set the receive mode to 'Fax Only'
I want to make sure I understand this completely. You get no dial tone from the fax machine when hooked up to VOIP. In the past, was there an audible dial tone from the fax, or did it just dial silently and give you an error if there was no tone?
When you said you got a dial tone by connecting a phone to the ext phone port of "the machine" did you mean the fax machine? If you get a dial tone by running a phone through the fax machine, then the line is good. I have used a fax machine over Sunrocket before they went defunct, which used the same technology base as Vonage - so it should work.
If you used to get an audible dial tone when using the fax, and no longer do, and you are geting a dial tone on a regular phone that is connected to the ext. port of the fax machine, then the problem has to be in the fax machine itself, not the VOIP.
If you can verify that, we can go from there.
If your VOIP adapter has only one service line (VOIP PIN configured) then you have to remove the phone line and connect the FAX line. Now if you have the two service lines (in the both port separate VOIP PIN should be configured) - then you may connect this FAX to the other port. Both (Phone as well ad FAX) will work simultaneously. (Remember - two seperate PINS are required if you attach phone as well as FAX line in same adapter). After attaching the FAX - every think is normal like normal FAX line. Generally you don't have to dial pre country code like 011 or 00 or +, just dial the number starting from Country code.
The black curly cord goes from the phone receiver (handset) to the first jack on the left side of the fax (the one closest to the handset that's marked with a phone symbol). The flat grey cord is the phone cord. It connects the wall jack to the fax machine's third jack (the one closest to the back of the machine that's marked with the word "LINE").