Question about Brother FAX-575 Plain Paper Thermal

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Phone line ports

Hello,I have a probelm with my BROTHER fax-575.The external phone line works,the handset also works,The handset line does not work,I can see on the LCD that the receiver button works,but I do not get any dial-tone.Please help .

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  • Anonymous Mar 29, 2014

    I checked the power, good. I checked the fuse, it looks good. I put it back in, no change. The LCD was slowly going dim and now is out. I put a phone on the line and get a dial tone.

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HELLO, THANKS FOR YOUR REPLAY TO MY BROTHER FAX -575 , WILL BUY NEW ONE.THIS ONE IS OUT OF WARRANTY.COST MORE TO FIX THAN TO BUY.....

Posted on Nov 05, 2008

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I want to make sure I understand this completely. You get no dial tone from the fax machine when hooked up to VOIP. In the past, was there an audible dial tone from the fax, or did it just dial silently and give you an error if there was no tone? When you said you got a dial tone by connecting a phone to the ext phone port of "the machine" did you mean the fax machine? If you get a dial tone by running a phone through the fax machine, then the line is good. I have used a fax machine over Sunrocket before they went defunct, which used the same technology base as Vonage - so it should work. If you used to get an audible dial tone when using the fax, and no longer do, and you are geting a dial tone on a regular phone that is connected to the ext. port of the fax machine, then the problem has to be in the fax machine itself, not the VOIP. If you can verify that, we can go from there.

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