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Mouse wont work , I have put new batteries in & have also looked in control panel which says it is working ... Red light is on. HELP...

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Recommendation:

  • Make sure that the mouse is connected physically to the correct port and that it is not loose.
  • Check the mouse wire to make sure it has not been excessively twisted, bent or damaged in any way.
  • If you have another mouse that you can try in place of this one, try swapping them and see if the problem goes away. Similarly, you might want to try your mouse on another PC and see if it works. (Remember that drivers are often specific to certain types of mice; you want to swap with another mouse of the same type, using the same interface, either serial or PS/2).
  • If this is a new PC, check this section for troubleshooting possible general problems. In particular, there may be a loose or incorrectly connected internal cable to the COM port that you are using for the mouse.
  • If you are using a PS/2 style mouse, make sure it is not connected to the (identically-sized) PS/2 keyboard connector. This of course will also make the keyboard not work properly.
  • If you are using a serial mouse, you may have a problem with the serial port itself. Resource conflicts and other problems with the serial port are fairly common. Look here.
  • If you just upgraded your motherboard and now your mouse is not visible, a likely cause is that you left the old cables that attached from the serial port connectors to the motherboard headers in place. These cables are not universal, and you might now have the wrong kind installed for your new motherboard.
  • If you are using a PS/2-style mouse, remember that the mouse uses IRQ12. In some situations, this may cause a resource conflict with another device. Check here for more on resource conflicts.
  • If you are trying to use a PS/2-style mouse on a serial port, or a serial mouse on a PS/2 port, you must use a so-called "combo" mouse. These are specially designed to be able to handle the different electrical signals that are used by the two different mice. Some mice will fit the adapters physically but will not function correctly because they cannot handle the different signaling levels required;

Posted on Nov 04, 2008

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I'm sorry for your frustrations, yes, computers can do that.
Im not HP, just some retired dude...
First>.?
batteries good in this new mouse? put in top brand batteries.
some that come with a mouse are (bottom barrel cheap batteries or are really old and bad from long time on a shelf)

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nikcorra2488,

try this: plug in the USB key & check for the green light. Then go to start, control panel, & double click mouse (with whatever mouse works). Check the hardware tab and see it the computer is recognizing that the mouse is there. If it is there, it should be working fine. If not, then perhaps you need to reinstall the USB port drivers. Sometimes this will happen when you've upgraded from 1.0 to 2.0 USB ports.

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