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Mouse wont work , I have put new batteries in & have also looked in control panel which says it is working ... Red light is on. HELP...

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Recommendation:

  • Make sure that the mouse is connected physically to the correct port and that it is not loose.
  • Check the mouse wire to make sure it has not been excessively twisted, bent or damaged in any way.
  • If you have another mouse that you can try in place of this one, try swapping them and see if the problem goes away. Similarly, you might want to try your mouse on another PC and see if it works. (Remember that drivers are often specific to certain types of mice; you want to swap with another mouse of the same type, using the same interface, either serial or PS/2).
  • If this is a new PC, check this section for troubleshooting possible general problems. In particular, there may be a loose or incorrectly connected internal cable to the COM port that you are using for the mouse.
  • If you are using a PS/2 style mouse, make sure it is not connected to the (identically-sized) PS/2 keyboard connector. This of course will also make the keyboard not work properly.
  • If you are using a serial mouse, you may have a problem with the serial port itself. Resource conflicts and other problems with the serial port are fairly common. Look here.
  • If you just upgraded your motherboard and now your mouse is not visible, a likely cause is that you left the old cables that attached from the serial port connectors to the motherboard headers in place. These cables are not universal, and you might now have the wrong kind installed for your new motherboard.
  • If you are using a PS/2-style mouse, remember that the mouse uses IRQ12. In some situations, this may cause a resource conflict with another device. Check here for more on resource conflicts.
  • If you are trying to use a PS/2-style mouse on a serial port, or a serial mouse on a PS/2 port, you must use a so-called "combo" mouse. These are specially designed to be able to handle the different electrical signals that are used by the two different mice. Some mice will fit the adapters physically but will not function correctly because they cannot handle the different signaling levels required;

Posted on Nov 04, 2008

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I have a new iHome Optical travel mouse on my laptop. I can't get it to work.


Did you put in new batteries.

Did you try a different USB port.

Did you go to start button, control panel, windows update, run windows update, if it needs a driver, win update might find it.

Usually windows will use a generic driver for any usb mouse and as soon as you plug it in windows see's it.

It should have come with a disk, maybe there is a driver on it, but rare windows can't find it.

If you try these things and noting, its the mouse, contact the seller or the MFG and ask them for help, send email.

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if its a wireless mouse and keyboard make sure the batteries are securely seated and fully charged the battery panel should be on the underside of your mouse keyboard as would be the on off switch

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click start control panel keyboard hardware troubleshoot or click start control panel administration tools computer management device manager scroll to keyboard you could see a yellow question/exclamation mark ? ! or red X a new driver will need to be installed

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I need a quick hardware lesson. My brand new HP G62-144DX Notebook's onboard mouse turns off and freezes- A little red light on mouse turns on, so I know the computer thinks I've turned off the mouse -...


I believe you are referring to a touch pad . If so , click on start and then control panel and open up your touchpad settings and calibrations for speed sensitivity etc. also check your time-out settings.

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Make sure the batteries are in your moue and it is switched on. There shoud be a red light showing on the mouse. If the batteries are fresh and the light is not on then suspect that the mouse is a duff one. go to this site to see a video of how it is done. http://www.youtube.com/watch?v=A3fYOjdAE1g

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1 Answer

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Insert the new batteries, making sure that the positive(+) and negative (-) ends of each battery match the polarity indicators inside the battery housing.
When replacing the batteries, you may use
alkaline or other heavy-duty NiMH batteries. Never use an
alkaline with a NiMH battery in a device.
Avoid mixing new and used batteries in a device. Slide the battery cover back into position until it “clicks” firmly into place. Turn on the mouse be sliding the on/off switch on the bottom of the mouse to the “on” position.
The optical sensor, located on the bottom of the mouse, glows red.
6 Just somethings to check, One other thing to take a peek at, on the transmitter look to see is there is a tiny button that may say connect or reconnect. You may need a pen if you have chubby fingers like me.
Hope this helped, please leave a rating,
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1 Answer

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Keep the mouse without batteries for about 2 hours (i can't explain this why, but many times it works), then put the batteries back. if still not working then I don't think there is anything u can do with a mouse.

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You need to tell us more then "MY mouse"... but I'll try to help.
First: there must be button to power off/on your mouse, switch to off and then on. If red light continues to flash clean connections on mouse and on dock (where you charge mouse), try to charge it, if red light continues to flash check if you can replace battery if not it's time for new mouse.

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When you say turn on, I assume you mean the mouse itself shows no indication of power. An easy way to check this is to turn the mouse upside-down and look at the red led light that illuminates the desk surface for the optical camera (This is most typically red, on particular models it can be other colors). If it's red and lit, then your mouse is receiving power. If that's the case, the problem could be that your mouse is simply not synchronizing with your system, or that it is not properly installed.

If the red light is not turning on, then the mouse is in fact defective. There is little to repair physically with optical mice, or mice in general. If you've ensured that the mouse has new batteries (not just old ones from out of the desk drawer that were new last year) and it is completely lifeless, I would say it's defective and should be replaced.

Hope that helps.

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if you have a disc for the new items ,install first,shut down pc, then take the old mouse & keyboard off connect the new wireless ones before rebooting
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