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All in one will not print from computer or make a copy. Printer reads scanner failure

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  • sherrihk Apr 16, 2009

    When sending a fax or making a copy through the automatic feeder about halfway through the machine makes a loud noise and comes up with message " Scanner Failure. Turn Machine off and back on"  Still does not work when you turn back on.


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Is the scan head locked for transporting ? You might look for a switch marked with a padlock icon.

Posted on Nov 04, 2008

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1 Answer

Prints from computer OK but why won't it make a copy?


Are you getting a scanner failure error? Turn the printer off, open the scanner cover and turn printer on and see if the scanner moves or the light comes on. If it does not then likely the scanner has failed.

Jan 19, 2016 | HP Officejet 6700 Premium E-All-In-One

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My HP Photosmart C5240 will print from computer but will not scan or make copies.


Is there any error message displayed on the control panel of the printer just like one of the following:
Scanner failure, power off and on
Scanner System Failure
Scanner failed, cannot make copies or fax
Scanner failure. Unable to scan, copy, or send a fax
Scanner failure, cycle power

You may want to try following these steps:
1. Check if the scanner light does turn on when you initiated the scanning process, if not you need to reset the product.
2. Try using your other electrical outlet because your AVR or Surge Extension may not be providing enough voltage for the printer.
3. Try using dirty cycle, meaning you need to directly cut the power of your printer by pulling of the power cord from the rear side of your printer and wait for about 30 seconds before inserting again and turn it on.

If all these steps do not improve your printer functionality, you may want to call the HP online help and ask for replacement.

Job Espinosa

Feb 15, 2011 | HP Photosmart C5280 Printer

3 Answers

Try to copy and get scanner failure motice


scanner failure is a hardawre problem. try to copy again and check if the scanner light is on. once the scanner light is not working then try to return your printer in the store that you have purchased it.

Oct 20, 2009 | HP Officejet 5610 All-In-One InkJet...

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Scan failure


try scanning from your printer/scanner program on the computer. My scanner will not work stand alone, but does work this way

May 11, 2009 | Printers & Copiers

2 Answers

My hp psc 750 will print from my computer, but I cannot make a copy. It keeps saying, "Scanner Failure. Turn off and on again." I have done this several times and it still will not make a copy.


My hp psc 750 will print from my computer, but I cannot make a copy. It keeps saying, "Scanne Failure. Turn off and on again." I have done this several times and it still will not make a copy.

Apr 20, 2009 | HP PSC 750 All-In-One InkJet Printer

1 Answer

Hp officejet 5610 Wont scan . Print. Copy


your printer is dead and is uneconomical to repair. sorry

Jan 25, 2009 | HP OfficeJet 7310 All-In-One InkJet...

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Scanner failure


This is a serious hardware issue where you will not be able to copy or scan from the printer. However, printing is still possible. The only possible steps for this issue are Connecting it to a wall outlet directly, and performing a semi full reset..

Disconnect the power cord from the product.
Press and hold # and 6 while reconnecting the power cord to the product, and then release both buttons.

After performing this step, try making a copy. If the issue does not resolve, replacing is the only option available.

Dec 03, 2008 | HP OfficeJet 6110 All-In-One InkJet...

1 Answer

Scanner Failure


The only thing I can surgest is that you check installed programs I found that the 750 is very fussy about being the only kid on the block. Maybe worth trying a commercial program that says it will remove "junk" from your hard drive

Aug 24, 2008 | HP PSC 750 All-In-One InkJet Printer

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