My Creative Zen keeps freezing. It turns on, acts like it's going to act normal, let's me get to a song, then freezes. Won't let me turn it off, won't let me perform any function. When I reset it, and turn it back on, same thing keeps happening. The song it freezes on is one from a personal CD that I purchased and downloaded, so I'm confused.
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try sliding down the power button while holding down play and resetting the zen while the player is off, this should bring you to the zen format screen thing, select "clean up" if this doesn't work try selecting the other options from the zen format screen thing.
Hello,i have been reading your problem and i have found a sollution that should help! As your using wwp to sync your music it may be very slow,therefore that why it keeps freezing.... i reccomend you download "winamp" to sync your music,it worked for my mate who is also using a Zen....
Hi - I know this response is way late to help you, but I was having the same problem. I could turn the zen on fine, but as soon as I tried to play music it would freeze and I couldn't turn it off. Using the reset button didn't help any since it would still freeze if I tried to play anything.
But I found reformatting the entire zen totally fixed it.
-directions- Connect your zen to your computer, go to windows explorer, click computer on the side bar, and your zen should be under "portable devices". Click on it. You should now be viewing the "storage media". Right click and select "Format...". This completely resets the zen, clearing any preferences or media you put on it and the freezing problem.
It was annoying putting all the pictures, videos, and itunes back onto my zen, but at least it works now. Since I've reformatted it, I have had no problems.
Hopefully this helps others who experience this problem. --Lillian