Question about Creative Labs ZEN V Plus MP3 Player

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Creative Zen V

My Creative Zen keeps freezing. It turns on, acts like it's going to act normal, let's me get to a song, then freezes. Won't let me turn it off, won't let me perform any function. When I reset it, and turn it back on, same thing keeps happening. The song it freezes on is one from a personal CD that I purchased and downloaded, so I'm confused.
Help???

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I know this response is way late to help you, but I was having the same problem. I could turn the zen on fine, but as soon as I tried to play music it would freeze and I couldn't turn it off. Using the reset button didn't help any since it would still freeze if I tried to play anything.

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