Question about Apple iPhone 3G

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Cannot retrieve download information. Please connect to Itunes

Why i got this error msg "Cannot retrieve download information. Please connect to Itunes" when i try to download app from app store thur my iphone? how to solve this? thankz..

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  • 14 more comments 
  • Tubutas Nov 07, 2008

    As soon as i updated to 2.1 it broke, my sisters works fine, disabled wifi it works as well :O, this is pretty agrivating. Im on the router so i know it works...

  • ct2k7 Nov 22, 2008

    Same problem, message is followed by cannot establish secure connection....

  • Anonymous Nov 22, 2008

    same problem

  • 2manyjenni Nov 24, 2008

    i have the same problem and then i cannot connect to itunes store!!!help!!!

  • nd749 Dec 10, 2008

    I have the same problem with my itouch.. it says cannot retrieve download info please connect to itunes.. and when i select retry. it says unable to purchase ____ app please try again later.

  • Anonymous Dec 22, 2008

    exact same ****


  • Anonymous Jan 27, 2009

    how do u sync it

  • Anonymous Jan 28, 2009

    cant use youtube and it says cannot retrieve download information. please connect with itunes

  • Anonymous Feb 05, 2009

    Cannot retrieve download information. Please connect to Itunes, even I already cennected

  • Anonymous Feb 06, 2009

    same issue...

  • Anonymous Apr 02, 2009

    me too!

  • CrazyBoyzMom Apr 06, 2009

    i have the same problems on all 3 of mine... ipod 32G, ipod 16G, and the 8G iphone.. arrrgggghhh

  • CrazyBoyzMom Apr 06, 2009

    MacForum said to restore... trying that next.. thx

  • Anonymous Mar 12, 2014

    I am trying to download an app and I get an error message "there is insufficient space on device"

  • Anonymous Mar 23, 2014

    We ran a speed test and it came back perfect, we ran an internet test which came back perfect and still cannot download any apps. We have full internet access, we spoke with WiFi costumer support at Suddenlink and they stated that our service is not the problem. Everything works on our tablet with the exception of the app store. When we try to download an app it tries for a minute or two and then says that we cannot download apps due to our service being too slow, which we know is not the case.

  • Anonymous Mar 28, 2014

    A friend has gifted me a zte grand memo v5s, which he purchased from china. The problem is that android store app is not available it that device. cant download any app? What should i do to get the android app. Also there are so many factory installed apps in chinese language. is dere any way i can get rid of them?

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Make sure that your ipod is synced with the right date and time then close itunes and restart it sync it and it should work

Posted on Dec 14, 2008

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NEED TO DOWNLOAD PROGRAM IN MY IPHONE


Do you have the app store logo showing on your phone? Also, when you connect to your computer (pc/laptop/etc.) do you have itunes application?

If so, you can download programs through either means - the app store on your iphone will download direct to your phone. The itunes application on your computer will download, and then when you sync will add to your phone.

Jan 27, 2014 | Apple iPhone Smartphone

Tip

Installing iPrint Where can I get the Epson iPrint application? You can...


Installing iPrint Where can I get the Epson iPrint application?


You can download and install the application with your iPhone or iPod touch from Apple’s App Store or with your computer from iTunes.

  • To download and install the application with your iPhone or iPod touch from Apple’s App Store:


    1. Launch the App Store application.
    2. Search for Epson iPrint in the search box.
    3. Select Epson iPrint, tap Free, then tap Install.
    4. When prompted, enter your iTunes account information and tap OK.


  • To download and install the application with your computer from iTunes:


    1. Launch iTunes, then click iTunes Store.
    2. Search for Epson iPrint in the search box, select it, then click GET APP.
    3. When prompted, enter your iTunes account information, click GET.
    4. After Epson iPrint is downloaded on your computer, open iTunes on your iPhone or iPod touch, and connect your device to your Mac or Windows computer.
    5. Select your iPhone or iPod touch on the left pane of iTunes, select the Applications tab on the main panel, and click Apply/Sync.

on Jul 06, 2010 | Computers & Internet

Tip

How to create an iTunes Store Account and download iPhone & iPod touch apps


To download apps from the AppStore, you'll need an iTunes Store Account that is activated, you need it even if the apps you want are free.

And to activate your account, you MUST have a credit card.

Here's how to create an iTunes Store account:
  1. On your computer, open iTunes and go to iTunes Storekid_ant_13.png2104cd0.jpgkid_ant_13.png3d88690.jpgkid_ant_13.png
  2. At the top-right corner of the iTunes Store window, you'll see Sign In. Click on itkid_ant_13.png21a856c.jpgkid_ant_13.png
  3. A pop-up window will appear. Click Create New Accountkid_ant_13.pngfe654ae.jpgkid_ant_13.png
  4. iTunes will welcome you to the iTunes Store. Just click Continue. kid_ant_13.png104b577.jpgkid_ant_13.png
  5. iTunes wiil show you the iTunes Store Terms and Conditionskid_ant_13.pngfdd4f83.jpgkid_ant_13.pngd3cd97b.jpgkid_ant_13.png...Check on the box that indicates you agree, then click Continuekid_ant_13.png
  6. Provide some basic information for your iTunes Store Account.kid_ant_13.png943ce86.jpgd245ce2.jpgkid_ant_13.png.. At the bottom, you'll see some emailing options which you can check or uncheck, it doesn't matter. Once finish, click Continuekid_ant_13.png
  7. Grab your credit card and provide your payment method information. Click Done once finishkid_ant_13.pngDon't worry, this is safe, I've been using my account for 6 months already and there's no hidden charges. And if Apple said the app is free, it's really free. There's absolutely no surprises.kid_ant_13.png3a3a626.jpgkid_ant_13.png
  8. iTunes will show you the Account Information summary. Verify that all information are correct and click Done, again
After that, you're all set! Go to AppStore and download all you want!

To download apps, you can either use AppStore from iTunes on your computer & sync apps afterwards; or use the AppStore app that's embedded on your iDevice.

Other tips:

JAILBREAK
http://www.fixya.com/support/r8764632-jailbreak_ios_4_2_1_all_idevices_iphone

UNLOCK
http://www.fixya.com/support/r5537989-unlock_iphone_4_3gs_3g_or_older_ios

on Feb 12, 2010 | Apple iTunes

1 Answer

When I try to gift an app from my IPhone 5 on IOS7 or from my iPad 3 on software immediately previous to IOS7, I receive error message "cannot connect to iTunes Store." I have even tried gifting from...


I believe the problem is occurring because you are trying to gift an iOS 7 app to a lower version device. Try upgrading both devices to the same version and then see if that helps. Best of luck, hope this helps!

Sep 25, 2013 | Apple iPhone Smartphone

1 Answer

When i downloaded a app and then recharged my phone gave a itunes with a charger sign on it.I now have no phone


This sign means you need to connect your iPhone to your computer and open iTunes. If the phone is still not responsive after connecting you may want to try a hard reset.

Hold the power and the home button down until the device shuts down completely and the apple logo appears.

If a hard reset doesn't solve the issue, then you may want to try and do a factory restore by connecting to iTunes and selecting the factory restore option. Please note, doing a factory restore will remove all apps and data stored on your device.

Hope that helps!

Mar 26, 2013 | Apple iPhone 4S

3 Answers

Cannot update or download apps on iphone 3G response says "Cannot connect to iTunes Store" had no problems first 9 months I owned phone...now this has been happenening for over a month. phone is jailbroken...


The problem with using a phone on another carrier is that even though it worked for a long period of time your current carrier updates information on there system and it may now have caught that you are using an unlocked phone on there service. This is not a bad thing but your applications may not work properly. You may also experience delayed voicemail and delayed text messaging because of this issue.

Apr 14, 2010 | Apple iPhone 3G

1 Answer

How do i get my outlook EMAIL(not Exchange) to sync w/my iPhone?


Download the latest iTunes to your computer . Set it up to sync with Outlook . Then re-sync it.

Use iTunes to sync settings from Outlook (non-Exchange)

If you are using Exchange, please see the Exchange ActiveSync guide.

To sync email account settings from Outlook to the iPhone via iTunes on your PC, do the following:
1. In iTunes, under Devices, select iPhone. (If your iPhone has been activated, iTunes will automatically display this view.)
2. Click the Info tab.
3. Check the boxes for the items you want to synchronize. In the Email and Calendar lists, verify that Outlook is selected.
4. In the lower right-hand corner of the iTunes window, click Sync. The selected information will sync with iPhone.

If you did not store your password in Outlook, use the following steps to store your password on your iPhone:
1. On the iPhone, press the Home button.
2. Tap Settings.
3. Tap Mail.
4. Under Accounts, tap the desired account.
5. Under Incoming Mail Server, tap Password. The keyboard is displayed and a cursor appears in the Password field.
6. Type your password and tap return. Your password is saved.

Click on this link or copy and paste the complete link into your browser.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe

Jul 24, 2009 | Apple iPhone Smartphone

1 Answer

My ipod says that it cannot retrieve download information


Contact apple, no one can solve this but apple. 1st check you are still signed in to your itunes, its a common error.

Jul 07, 2009 | Apple iPhone 3G

1 Answer

My iPod won't connect with iTunes


Try resetting the iPod, rebooting the computer.

Jul 07, 2009 | Apple iPhone 3G

1 Answer

I have a few. how do i download music? i have iTunes, but i dont know how to use that with my iPhone. on the iPhone it says i need to hook up my Wi-Fi net work, but i dont know how to choose one. when...


Greetings. Do you have an account set up on iTunes? One quick way to tell if your not sure is to open iTunes, look to the left hand side of the program and click on iTunes store. Once the store has loaded look at the upper right corner and if there is a button that says sign in you do not have an account set up. If you do have iTunes account information you can log in using that button. The app store needs you to login the same way.

Once you have music or apps in the iTunes simply hook up your iPhone to your computer. It should sync automatically.

You do not have to hook up your iTunes to a wifi network it is optional. if there is no wifi network it will just use edge or 3g if you have the new iPhone.


It is not possible to send a multi media message with the iPhone. It is not included. You can however send pictures via email.
Let me know if this helped or if you want more info.
Take Care,
-WN


Aug 14, 2008 | Cell Phones

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