Question about Philips GoGear HDD1850 MP3 Player

1 Answer

Something is wrong

My philips gogear is just messed up some how it wont start up when i switch it on it says please connect player to pc and i did that and it still says the same thing i cant go to any of music the only thing that comes on the screen is that message that says import it to the pc so what should i do about this problem?

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Make sure you back up all songs on the GoGear before attempting this solution.

1) Back up all files on the GoGear
2) Open up Philips Device Manager (Start --> All Programs --> Philips)
3) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button
4) Disconnect the GoGear from the computer and turn the GoGear off - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new

Now you can do the firmware upgrade that will prevent this problem from occuring in the future. Open up Philips Device Manager and click the Update tab. This problem was caused because most GoGear's were designed for Windows XP with Media Player 10 (which is no longer the latest standard).

-Tha Mp3 Doctor

Posted on Feb 11, 2008

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Posted on Jan 02, 2017

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SOURCE: Is it possible to download music to the Philips GOGEAR MP3 4gb player WITHOUT windows xp?

You would have to go on the site and download the software for Windows 2000 ( I saw they have a version for Philips Manager for other versions of Windows)

Posted on Jan 07, 2008

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1 Answer

Hi team,i am facing problem with philips go gear 2GB player, Problem is :when ever i switch it on,"please connect to Pc and use device manager to repair" please help me in this scenario,explain...


Hello,
I'm not a team member, but
1. Select your GoGear 2GB player from this list:
http://www.search.philips.com/search/search?q=GoGear+2GB&s=all&l=global&h=all&o=
2. When not having the program Philips Device Manager installed on your computer yet: Look under Software and Drivers, select the Device/Firmware Manager for your player.
2.1 Run the execute file Device Manager for installing the Device Manager toolbox.
3. Run Philips Device Manager:
  1. Having launched Philips Device Manager at Start -> Programs -> Philips Digital Audio Player -> SA2XXX -> Philips SA2XXX Device Manager on your PC
  2. Connect your player to the PC
  3. Device Manager should acknowledges your player and automatically goes into recovery mode.
  4. Follow the instruction of the Device Manager.
  5. After the player has been repaired, remove it from your PC and re-start.
If this was helpful I'd appreciate your answer.
When needing more help, just add a comment in this thread.

Feb 21, 2010 | Philips Audio Players & Recorders

1 Answer

I have the 30gb gogear mp3 player and while I was syncing it it malfunctioned...now my computer says it doe'snt recognize it and that it malfunctioned and it's screen shows that it is connected to the...


Connect your player to the pc that has the Philips device manager running, then reset the player by holding the off-switch and the volume-+ (plus) switch.
If it will still not start as it should, repeat the reset, and as soon as the player shuts off, press and hold the volume- - (minus) switch. The Philips device manager will recognize the player now, and recommend a repair, do so.

Jul 13, 2009 | Philips GoGear HDD6330 MP3 Player

1 Answer

Need help on repairing my Phillips gogear mp3


As far as opening the Philips Device Manager - if it won't pop up automatically, then on a computer running Windows XP, you can go to Start (on your desktop) --> All Programs --> Philips --> Philips Device Manager to open the program.

Mar 21, 2009 | Philips GoGear HDD6330 MP3 Player

1 Answer

Messed up songs


Whatever you do, don't delete the whole folder - it will permanently mess up your GoGear. Here's what I would do: run a Repair in the Philips Device Manager OR update the firmware on the player if it won't let you do the repair - the reason that I am suggesting this is that it will delete all of the music files off your GoGear so that you can start over from scratch, as a side effect. Once everything is deleted, change the Rip format in Windows Media Player to Mp3 - it will not give you special options like read-only, etc. Then, re-rip the CD's and load the mp3 files onto the GoGear.

Good luck!

-Tha Mp3 Doctor

Mar 18, 2009 | Philips SA5125/37 MP3 Player

1 Answer

Message showing - player problem connect pc and fformat player


i have philips gogear sa 1356/97 mp3 player.it is not working .when i switch on the player a message displays "Player Problem-Connect to pc-format player". My PC not detecting the device.

Jan 19, 2009 | Philips GoGear SA1350 MP3 Player

1 Answer

MP4 GoGear won't connect to PC


Make sure the hold/lock switch is not engaged. If you are running Windows Vista, you need to get the upgraded software from Philips website. If all else fails:
Triple Reset for Philips’ GoGear:

Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off. Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab. Reset the player one more time while connected to computer. Follow the repair instructions.

After repair is complete, upgrade the firmware for this player. Will erase all the songs, but you should be good to go again.

-Tha Mp3 Doctor

Nov 30, 2008 | Philips GoGear SA3245/37 Digital Media...

5 Answers

Device manager wont detect my gogear HDD1630/17 even though i recently updated the software and driver, also my device is frozen on "Please connect player to pc". I can't even get it back to the menu...


I was experiencing this similar problem, and from my research so were alot of other people, what finally worked for me was this:

  • Update all the software on your computer via Phillips site
  • Open the Philips Device Manager
  • With the device connected and the 'connected to pc' screen showing on the GoGear, do a 'soft reset' by holding the Power Off + Volume Up buttons for a few seconds
  • As soon as the device restarts itself, hold the Volume Down button, the computer should now recognize the GoGear
  • Follow the onscreen directions to Repair the device
  • Thank the intarwebs.

May 21, 2008 | Philips GoGear HDD6330 MP3 Player

1 Answer

Froze on the screen


Here's what you want to do:
1) Back up all music and picture files if possible
2) With the GoGear powered on, reset the player by holding the power on/off and volume + keys simultaneously until the GoGear shuts down
3) Turn the GoGear back on and see if message persists

If the "please connect player to PC" msg persists:
1) Connect GoGear to computer
2) Open Philips Device Manager (Start --> All Programs --> Philips in Windows XP if no shortcut on desktop)
3) Click on the Repair tab - see if there is a msg that says something like "to repair your player, connect GoGear to computer while holding the volume + button"
4)IMPORTANT: Disconnect the GoGear from the USB cable, turn the GoGear OFF, and then press and hold the volume + button; then, connect your GoGear to PC while still holding the volume + button (VERY IMPORTANT: this process will fix your player, but it will also delete all music and images you have stored on the GoGear) - do not let go of the Volume + button until a pop-up comes up saying that your player is being repaired

After the repair process is complete, your player should work fine - you will have to re-download all files to the GoGear.

-ThaMp3Doctor

Feb 04, 2008 | Philips HDD1630 MP3 Player

1 Answer

Please connect to pc


Make sure you back up all songs on the GoGear before attempting this solution.

1) Back up all files on the GoGear
2) Open up Philips Device Manager (Start --> All Programs --> Philips)
3) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button
4) Disconnect the GoGear from the computer and turn the GoGear off - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new

Now you can do the firmware upgrade that will prevent this problem from occuring in the future. Open up Philips Device Manager and click the Update tab. This problem was caused because most GoGear's were designed for Windows XP with Media Player 10 (which is no longer the latest standard).

-Tha Mp3 Doctor

Dec 29, 2007 | Philips GoGear HDD1850 MP3 Player

1 Answer

MP# IS MESSED UP


Refer to FAQ on this issue on the Philips website. When this fails,
Make sure you back up all songs on the GoGear before attempting this solution.

1) Back up all files on the GoGear
2) Open up Philips Device Manager (Start --> All Programs --> Philips)
3) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button
4) Disconnect the GoGear from the computer and turn the GoGear off - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new

Now you can do the firmware upgrade that will prevent this problem from occuring in the future. Open up Philips Device Manager and click the Update tab. This problem was caused because most GoGear's were designed for Windows XP with Media Player 10 (which is no longer the latest standard).

-Tha Mp3 Doctor

Jul 02, 2007 | Philips HDD1630 MP3 Player

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