Question about Compaq Presario 700 470024-192 Notebook

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Headphone jack not working

I reinstalled windows xp but couldn't get all the drivers. I installed conexant audio drivers. The internal speakers on my laptop works fine. When i plug in the headphone, i don't hear anything on it and still the internal speakers work. Can anyone help me to fix this problem?

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I got it fixed from the hp customer support. I was chatting with the expert and he provided the same solution and it worked. I removed all sound drivers and installed the latest updates and it worked. I only have one more thing to be solved. That is, the internal speakers doesn't get muted when i plug-in the headphone. I am trying to fix it. I will post here if it is fixed.

Posted on Nov 05, 2008

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I just had it solved once for my frend. . wat to do is uninstall everything realted to yur sound hardware .. and get the latest updates ... from ..their site ... and install it .. it will work .. before .. doin this just try ....
1 conect the headphone
2 open the mixer .. in that there will selection of device. .. from that select headphone if it is available. ..

thnx

Posted on Nov 05, 2008

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If you hear the sound on the headphones then the drivers installed correctly and the defect is either hardware - the jack for the headphones is stuck so the internal speakers are no longer activated when you unplug the headphones = the jack will have to be replaced by a shop - or software - you will have to go into the Realtek HD Control Panel and configure the audio outputs correctly = enable or unmute the internal speakers.
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Can't mute inbuilt speakers


That is not a software problem.
The headphones/external speakers jack socket has a switch to exclude from audio the internal speakers, when a jack plug is connected.
This is a very simple device and is not software controlled.
The fact that it has gone faulty at the same time you reinstalled the system is a coincidence.
If it does not mute when you insert headphones, all you can do is trying to play with the jack plug , inserting and pulling it out. If this does not unlock the switch, the alternative is having the jack socket replaced by a technician. This is generally an expensive repair, asthe socked is soldered on motherboard.
A cheap alternative to a proper repair is using an external USB to Audio Adapter and mute the internal audicard when using headphones.

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First try the headphones in a different machine, such as an mp3 player or cd player to make sure the headphones still work.

Try going to the start button, then settings and control panel. Then select "Sounds and Audio devices" Down at the bottom you should see "Speaker settings." Click the "Advanced" button and then select stereo headphones.

Then, place the headphones into the green audio jack (or the headphone jack up front if you have them), play some music, and then gently wiggle the jack to see if some of the sound makes it into the headphones. If not, try slowly pulling the headphones out of the jack while the music is plaaying. you might find that the jack has slipped a little and may play only if your connector is slightly pulled out or more firmly pushed in. If his helps, then your audio connector is loose and you should replce the sound card. If the card is on the motherboard, you can disabled it when you put a new card in.

Jul 09, 2008 | Compaq Presario 700 470024-192 Notebook

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