Question about LG WM3677HW 3.7 cu.ft. Front Load Washer and Dryer

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Dryer Problem The dryer on my machine comes up with DHE about seven min's into it's drying cycle. DHE stands for check water cycle, it then beeps nastily three times and thats that. ANy suggestions would help at the mo.

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No power to dryer

Posted on May 26, 2007

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Posted on Jan 02, 2017

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Error code dHE


Several reports in Australia of brand new LG Washer/Dryer combo (model number WD14700RD) getting dHE error's with very 1st dry cycle.
I bought a LG WD14700RD last week, and yup, washed fine.

Dryer cycle results in dHE error.
Everytime.
Cycle stops & you just have to power off the machine.

Service man found several possible causes.
He unscrewed the top of the machine off & said dHE errors are related to the dryer components. He started a dryer cycle & watched & lisened to machine.
He observed the dryer fan was not starting up.
He unplugged the power cable to the dryer & replugged.
The fan now started up, but only with cold air.
He then looked towards the front of the machine & noticed several cables had come loose from their sockets, one he identified was the heater element cable.
He plugged that back in & another unknown cable was also loose. He plugged that back in.
It worked.
dHE error gone & dryer fan started & pumped out hot air.

It seems at least a few of these machines during transit (from South Korea?) fail due to cables coming loose from their sockets.
dHE errors result if fan cable & fan heating element cable come loose.
My thanks to WAM electrical repairs in Box Hill (Melbourne) for helpfull advice & successfull repair.
For people looking at buying this machine, it washes & now dries perfectly well & I am happy with the machine.
But beware that this problem is out there (there are several other reports I read) and it have this problem, which is easily fixed but does require a service call out, under warranty of course.
Steve, East Melb.
[email protected]

Oct 06, 2007 | LG WM3431 Front Load Washer / Dryer

2 Answers

Drying


When yr washer does not rinse, it could be that your outlet is clogged. Ensure that yr outlet filter is free from any kind of blockage. Check this, it is a small door in front of the machine bottom. Plug off the wall & clean out, expect some water to come out when you open it. If this is not the case check out your outlet pump. Try reading your manual throughly; it surely helps.

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1 Answer

FAULT CODE


AI got here after googling the same problem.
There are many reports of this "dHE" error - all with BRAND NEW MACHINES !

I rang LG in Sydney, Australia today and amazingly the girl on the phone said there are no known issues with this dryer
(In Australia the combo dryer is known as WD14700RD ) - 7kg washer / 4kg dryer.
Mine has same problem. Whenever the dryer is selected in the program, it stops after the wash phase and flashed dHE (or dHe, can't remember) and thats as far as it gets.

Its a tech, call out tomorrow to try & fix it.
Very poor LG, these are brand new machines, many reports of this problem from googling it but LG have no knowledge a problem.

This may end up being a recall or at the very least, some public announcement of this dHe problem with this washer.
New buyers beware ... It is a fault with brand new machines.
Steve
Melbourne Aust.

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The problem is in the heater assembly.  You will need to get a volt/ohm meter and find out where the problem is in the heater assembly.

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