Question about Canon PIXMA MP780 All-In-One InkJet Printer

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Scanner problem Since changing to my new laptop I cannot get my scanner to work. It shows the scan but there is nothing on it. Or it will scan the paper in quarters - scans 4 times and 1/4 of document on each scan

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  • KenBagby1 Dec 12, 2008

    I have used the Canon Pixma 780 on my PC running XP for 3 years but recently jumped, happily, into the Mac world with a iMac running OS 10.5. I reinstalled the software and everything seems to work fine except the scanner which won't operate at all. I went to these websites above and downloaded a driver dated 4/1/07 which appeared to perhaps solve the problem but the result was the same. Any ideas? This doesn't sound right since everything else works.

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I presume your new laptop came with Vista and your old one had XP. Either convert your new laptop to XP (complicated but I wish I'd done it when I got my new computer rather than soldiering on with the indescribable rubbish system that is Vista), or install all the latest drivers, and MP Navigator. loads of the other stuff on the canon installation disk just won't work with Vista. If you have Omnipage SE installed, you will have to get an email link from Canon, whose support website leaves a lot to be desired.
http://www.usa.canon.com/consumer/controller?act=ModelInfoAct&tabact=DownloadDetailTabAct&fcategoryid=334&modelid=10444
Or go to canon europe whose site is not as good (weird to see Canon not going for the simple idea of global support)
I just bought a new full version of Omnipage, but it does annoy me that so soon after buying the MP780 I had to go to all that trouble.

Posted on Dec 11, 2008

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