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When i try to turn y camera on it says lens error reset camera, the lens will not go in

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I suspect the lens motor is broken, that's why it won't retract. Or if the camera was dropped when the lens was "out" it could just be jammed. The typical repair cost for a broken motor is between $50-100 depending on the camera and that's after they've charged you just to look at the thing. It might be more cost effective to purchase a new unit, unless this is an expensive camera of course.
Ciza

Posted on Nov 04, 2008

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My Canon Powershot SD 980 IS has suddenly given me a lens error camera restart message. I have changed batteries, called Canon, used compressed air, try restarting with a/v cable etc. Whassup with that. It...


Hello and Welcome to FixYa!
Sir/Ma'am Lens error is because of several reasons and there are several solutions to fix up the Lens ErrorYou have tried One of the most common solution which Fix up the lens error like lens error is solved by removing the batteries and replacing it with a new set of fully charge ones, or Lens error may also solved by compressed air canister to blow around the lens area. This will result in the sand or dust particles to be blown out of the area between the lens and the barrel. Or Lens error also mostly solves by Insert the cameras Audio/Video (AV) cable, and turn the camera on.

You have tried all these but but problem is still there so problem is quite complicated, well i am suggesting you some more solution which may fix up the Lens Error:-

First of all if your camera allows you to work for minute then try finding and selecting the "factory reset" option to set your camera back to its original factory condition. On some Canon cameras, this requires holding the menu button down with the camera powered on for up to 10 seconds. However note that a lens error might sometimes override the reset option, and thus the option might not appear. So if you find the option then by resetting your camera to Factory Setting may fix the problem


If problem is still there then Remove the memory card and keep it removed, then install the new batteries. When you turn the camera on with the card removed it may come back to life, as this triggers a reset in some cameras. Error E30 (for older Canon's) means that you don't have a memory card installed, so turn it off, slip in the SD card and turn it on one last time, This may also solve the problem
Mostly Lens Error is also happens when Lens Barrel is out of position so Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins back into their slots and it may fix the problem

If problem is still there then there are some other solution too which remove the lens error but all of then are technical and if you try to follow them you enter into the realm of potentially damaging your camera. There is definitely some risk in them, So i recommend that if your camera is still under warranty, before trying any of these, please please first contact your camera's maker or service provider. It will solve your problem quite easily.

I hope this solution helps you and you have clear picture in your mind.

Let me know if you have any confusion in your mind or if your camera is out of warranty and you can try some risky solutions.

Sir/Ma'am, Your Rating as Five Stars for this solution and Words of appreciation as Feedback for me will be really esteemed
Thank You for taking my service

Concerned: Muhammad Uzair Team : FixYa

Dec 02, 2011 | Canon PowerShot A460 Digital Camera

6 Answers

Lens error and green light flashing


Greetings,

power related issue.

check your batteries - charge or new

fxnlogo_s.png Technical Support, Instructions & Repair Service

Jun 23, 2008 | Casio EXILIM ZOOM EX-Z60 Digital Camera

2 Answers

I have a Canon PowerShot A430 camera. When I turn it on, the lens doesn't open and it shuts off. The message on the screen says " Lens error, restart camera." Please advise. Thanks


Hi,

The Lens Error is displayed on the LCD screen when the Lens Mechanism is stuck or when affected by any malfunction. If turning the power on and off again does not resolve the error message, try doing a power reset and Initialize option.
Performing a manual power reset
Turn off the camera.
Remove the battery pack.
Press and hold the power button for 30 seconds.
Allow the camera to remain without power for 60 seconds.
Reinsert the battery pack.
Turn on the camera.
You can reset the Camera back to factory default by performing the following steps:
Press the power button.
Press and hold the MENU button for more than 5 seconds. Default Settings will get displayed.
Use the arrow buttons to select OK and press the FUNC./SET button. This will reset all the settings back to factory deafult.
This should resolve the issue. If the issue persists, service may be required.

Thanks for contacting FixYa

Aug 10, 2011 | Canon PowerShot SD500 / IXUS 700 Digital...

1 Answer

DS-W370 lens the lens of the camera are out and i get a message to turn off the camera and try again but never worked


Hi,

The Turn off and on again error message displays when there is an internal malfunction or a malfunction with the Lens. The error message normally displays with the issue with the Lens. Try the following steps to check if the issue can be resolved.
Try power resetting the Camera.
Turn off the Camera.
Remove the battery pack.
Press and hold the power button for 15 seconds.
Then, allow the Camera to remain without power for 60 seconds.
Re-insert the battery pack and check if the Lens retracts.
You can also try resetting the Camera back to factory default. To reset the Camera back to factory default, select the INITIALIZE option from the Main Settings Menu of the Camera to OK. (Menu-->Settings-->Main Settings-->Initialize-->OK.)

This should resolve the issue. If the issue persists, service may be required.

Thanks for using FixYa.

Jan 10, 2011 | Sony Cybershot DSCW370 Digital Camera

1 Answer

I have a Canon PowerShot SD790 IS. The camera turns on, the lens comes out and that's it. Then it shuts down and the code E16 shows up. Can't seem to find anything on that code that tells me what the...


The error message indicates an error that involves the lens unit or lens cover.
This error may appear where the lens is prevented from properly extending or retracting such as, for example, when pressure is applied to the lens or the area surrounding the lens while handling the camera. The error may also be displayed if the lens unit/camera has been subjected to an external shock, or if liquid, sand or dirt enters the camera.
This issue may also happens if the Battery is not fully charged.

In this case, charge the battery completely then try to turn on the camera. Furthermore, try resetting the Camera to the original factory settings. You may also try hitting the lens gently against your palm after turning it ON.

If the issue persists then service is required.

Nov 06, 2009 | Canon PowerShot SD790 IS Digital Camera

1 Answer

Lens error, restart camera


Sir,
The problem seems that miniscule dust/sand particles jam the gears which moves the lens.
It is possible to turn the lens motor by hand bit by bit and remove particles stuck in the gear.

Also try restoring the factory settings and resetting the camera and seeing if that makes the error to go away. To do that, hold down the Menu button for five seconds. This should reset everything and (hopefully) make the error stop. If it doesn't, then you've got a separate problem-- come back and let us know if the error is still there. Also, if you have photos stored on the camera's internal memory, resetting the camera will delete those so make sure to download them first.
Thanks
Good luck!

Aug 07, 2009 | Canon PowerShot SD630 Digital ELPH / IXUS...

1 Answer

Error message 5e02: 5f08


Error 5e02: 5f08 means lens error.

Try resetting the camera, by removing the batteries, and by holding down Ok/function button while you turn the camera on.

If the lens do not extract, try helping them out by gently slapping the back of the camera while you turn it on. If they do not retract, try helping the lens back in while turning off the camera.

If that does not help, then the camera need repair service.

Jul 31, 2009 | Olympus SP-700 Digital Camera

1 Answer

First a black screen, then a lens error


For the lens error:

http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html

For the black pictures (after you've corrected the lens error):

http://camerarepair.blogspot.com/2009/05/simple-fix-for-stuck-shutter.html

Note, if you're going to try fix 5a on the above blog page, do it with the camera turned off to lessen the chance of damaging the lens.

Jul 04, 2009 | Canon PowerShot SD1000 Digital Camera

1 Answer

Canon ixus 75 digital camera reset?


Hi

What you are seeing is just an error message, starting your camera again won't do anything unfortunately.

You need to replace the lens, we have your lens repair available on our site for about $75! If we can help please let us know.

Thomas
Owner- Darntoothysam com

Apr 07, 2009 | Canon PowerShot SD750 / IXUS 75 Digital...

2 Answers

Lens error on Cannon Powershot SD600


Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended ...

Here's some things that you can do to try to correct it. They only seem to work for less than 50% of the lens errors, but if the camera is out of warranty, they're worth a try:

http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html

Jan 03, 2009 | Canon PowerShot SD600 Digital Camera

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