Question about Samsung BlackJack II Smartphone

2 Answers

Start menu blank

The Start menu on my phone is now blank. All I can see are "More" and "Menu" at the bottom of the screen but can't open them. My friend was playing with my phone and I think he deleted something. Can someone please help?

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  • Bhanzy Nov 04, 2008

    Hi Jonathan



    I read your solution to dogbyte's problem earlier and had tried this several times. I have also tried after reading your response to my problem but it didn't work.



    The problem is, when I switch on the phone, I can see the screen as before (with icons on the desktop), but when I click on "start", the screen is blank except for header and the footer with "more" and "menu". When I click on either of it, nothing happens.



    I hope I have explained the problem well. Would really appreciate your response.



    Many thanks for your response.



    Bhanzy

  • Bhanzy Nov 04, 2008

    Hi Jonathan



    I read your solution to dogbyte's problem earlier and had tried this several times. I have also tried after reading your response to my problem but it didn't work.



    The problem is, when I switch on the phone, I can see the screen as before (with icons on the desktop), but when I click on "start", the screen is blank except for header and the footer with "more" and "menu". When I click on either of it, nothing happens.



    I hope I have explained the problem well. Would really appreciate your response.



    Many thanks for your response.



    Bhanzy

  • Bhanzy Nov 04, 2008

    Hi Jonathan



    I read your solution to dogbyte's problem earlier and had tried this several times. I have also tried after reading your response to my problem but it didn't work.



    The problem is, when I switch on the phone, I can see the screen as before (with icons on the desktop), but when I click on "start", the screen is blank except for header and the footer with "more" and "menu". When I click on either of it, nothing happens.



    I hope I have explained the problem well. Would really appreciate your response.



    Many thanks for your response.



    Bhanzy

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Hi I have come across this same problem but on my Windows Mobile Standard (Smartphone version), Jonathan's advice is good but only for Windows Mobile (PocketPC version) as the Settings>Display is not available on smartphones.
You need to edit the registry of your phone to restore Grid View. The easiest way to edit your phone's registry is by using a program like "CeRegistryEditor" that allows you to do it from your desktop / laptop.
Steps to enable grid view from the registry 1. Get a remote registry editor like CeRegistryEditor 2. Navigate to HKEY_CURRENT_USER\Software\Microsoft\Shell\StartMenu 3. Change the GridView from "0" to "1" by double clicking it 4. Save changes
It should immediately work without restarting.

Posted on Jan 17, 2009

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  • 13 Answers

Hi Bhanzy,

Great question. Nothing was deleted, this is actually a software bug in Windows Mobile 6. This error usually occurs when your start menu is switched from "Grid view" to "List view". Give this a try:

1) Remove the battery from your device for about 10 seconds.
2) Reinsert the battery and power the device back on.
3) Click Start
4) Navigate to Settings > Display > Start Menu Style
5) Change this setting from "List" to "Grid", then press Done
6) Click the Home key to return to the homescreen, then click Start to check start menu functionality.

(NOTE: You'll only be able to successfully open the start menu ONCE after rebooting. If you open the start menu, then exit, the start menu will likely revert to a blank gray screen. If this occurs, start back at step 1.)

Let us know how things go!
Thanks,
Jonathan

Posted on Nov 04, 2008

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Posted on Jan 02, 2017

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you have to follow this step by step. if youve tried this and it dont work i have no clue, i have set this up for several people on this site with no problems. as for the comment on uk if you will post this in a seperate help i wil try and help. it is limited to amount of text i can add. i have t mobile and these settings work for me. since you only said internet that is all i am posting.
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2.) From the main screen tap the Service icon.
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Tap the Options button at the bottom of the screen.
Tap the Done button.
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15.) Tap WAP on the Services menu.
16.) Tap Settings on the Internet services menu.
17.) Tap Edit profile on the Settings menu.
18.) Tap either SIM1 or SIM2 on the Edit profile menu, which ever SIM you are setting up
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19.) Scroll down the list until you come to Profile 8. You can use any profile if need be, but
profile 8 is usually the first not already filled.
20.) Tap on Profile 8. Tap Edit profile.
21.) Tap just below Rename profile, then tap on the Edit button at the bottom of the screen.
22.) Clear the current text, then tap in the following text between the quotes
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Tap the Options button at the bottom of the screen.
Tap the Done button.
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Tap the Options button at the bottom of the screen.
Tap the Done button.
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31.) Tap the area below Proxy port, use the numeric keyboard again
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33.) The areas under both User name & Password should remain
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39.) Setting up a 2nd data account service for full internet access.
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