Question about SanDisk Sansa c140 MP3 Player

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Frozen screen my sansa scrren is frozen, no buttons work, to turn it off i have to pull out the battery. is there a way to reset or something?

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  • dorag Dec 10, 2008

    wait up to 10 mins it will turn on then (change from the starting screen) you'll be able to listen to music but you won't be able to add or delete the songs on it. (you won't be able to record on it either)

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I was skeptical that this could work, but it has worked for me. Hopefully you will have success with it too. On the internet, I searched for this issue and one person said to put the battery in backwards, press the power button, put the battery in right, and then turn on the c140. I still had to format the unit in MSC mode, but it appears to be working correctly now.

Posted on Jan 01, 2009

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1. Download the newest firmware c100_1.0.005a_FirmwareUtility file and save it on the desktop.
(the player should not be attached to the computer at this point)
2. Double click the file to run it.
3. Accept the license agreement.
4. Remove the battery from the mp3 player.
5. Press and hold the center (select) button and connect it to the computer.
6. If the New Hardware Wizard appears, do the following: (if asked, choose not to connect to the internet for updates), then choose to install the device automatically, then follow the prompts to finish the installation.
7. When the wizard comes up, or when the Update button becomes active (whichever happens first), you may release the select button.
8. Click the Update button, and then click OK to the message that comes up.
9. Wait until the upgrade finishes, then unplug the device.
10. Put the battery back in, and turn on the player.
11. Hopefully the update will be performed, then choose your language prompted.
12. Check if the issue is resolved.

Posted on Jul 04, 2009

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