Question about Brother Office Equipment & Supplies

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Hi: I have bought a second-hand HL-2170W. The seller used it in his office and said it was working fine! It recognizes my computer when asked to print. It makes a scrubbing noise three times and then the error light comes on. What gives?

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  • engler Nov 04, 2008

    Being a laser printer I thought the scrubbing sound was the printer preparing the solution.
    I checked the cartridge and everything looks ok with the it and a flashlight inspection shows no
    broken or othewise damaged parts

  • engler Nov 04, 2008

    I've tried to print from notepad as well without
    any results

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6 Answers

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If the error light is flashing red :

check front cover, fuser cover (reseat fuser, toner, photoconductor), paper jam

Posted on Nov 04, 2008

How long ago did you buy the printer ?

Posted on Nov 04, 2008

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It may be the printer cartridges trying to move to print the info you need printed and they might be jammed and can not move. Try lifting the cover to the point where it will still print and try printing a document with it still open and see what it does. If the printer cartridges do not move, then that is your problem and you should take it back, but do not tell him it is messed up. Just tell him you got another printer and you just needed that one for a short time.

Posted on Nov 04, 2008

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Call your seller. There are sliding tabs used when transporting a printer to keep parts from moving around unwantingly. The seller can tell you if this lock was put into position prior to moving and perhaps he forgot to tell you.

Otherwise, carefully lift the printer up from one end and see if there is a sliding locking tab. Also, check the toner drawer to see that the cartridge is also lock into position for printing and not transport.

Regards,
Worldvet

Posted on Nov 04, 2008

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Hello Engler,

Did you already installed the driver of your printer?

If so,try to print a test page. open microsoft office word  and type anything. Then select file, print and make sure you select your printer from the printer list at the top of the printing box.

Good luck, and anything else you need let me know,
Dahaka

Posted on Nov 04, 2008

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  • Brother Master
  • 19,396 Answers

That means that is not working fine.

It is a problem with the mechanics, take it back to the seller if you can.

Posted on Nov 04, 2008

  • Ginko
    Ginko Nov 04, 2008

    If I was you I would return the printer as soon as possible, in any case, if you want to try fixing it.

    If the paper does not go through check the traction wheel at the end of the paper try, they are probably not picking up the paper.

    See if one of the wheel is stuck, if they do not have enough traction (this happens with old printers) try inserting more paper.

    If paper is loaded regularly and the paper comes from the printer ink carriage area, that is worse, because it means that there is a problem either with the traction belt, the encoder strip, or one of the two motors.


  • Ginko
    Ginko Nov 04, 2008

    Sorry, I thought it was an inkjet model,

    on a laser the traction wheel system is the same, check if the printer is picking up paper.

    Laser printers do not have to prepare a solution, like some olders copiers.

    There is a lamp heating up toner dust that is being spread on a drum and fixed on the paper thanks to a laser system.

    The noise that you hear is the paper being loaded and cycled into the machine until the paper at a certain point jams.

    This is still a mechanical problem.
    There is no specific way to fix this , apart opening and losing all doors, checking all paper sensors, that are small tabs placed in several points were the paper is loaded.


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