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When installing my hp pcs 1300series printer which includes psc2400photosmart series the HP director part will not install on the computer

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Hi ddthomas3, I have the same series all in one, sounds like the software disk is either corrupt or dirty. try cleaning the disk and reinstall the software. On mine I have to Uninstall first, then Reinstall. Good Luck.

Posted on Nov 04, 2008

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I'm trying to scan a document, but the computer I want it to go to is not on the list. Also the computer is not recognizing the printer as also a scanner. The printer is an HP OfficeJet 7310...


is the solution center or hp director installed on the pc? look under add/remove and check if it's included in the list of programs installed. if it is there,look for it's icon on the desktop or click on start,all programs,hp folder,hp director and hp solution center.launch it from there.use it to scan from your computer.check for error messages and let me know.
if it is not installed ,you may need the disk to install it.or go to hp.com and click on support and drivers to download the latest version of the printer software.

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Go to HP.com and install the latest driver for your printer the check the following: HP introduced HP Solution Center to replace HP Director in 2004. While HP continues to support HP Director on products used in Windows XP and 2000 operating systems, HP Director is not compatible with Windows Vista. If you recently upgraded to Windows Vista, you will not be able to use HP Director. However, you might be able to upgrade to HP Solution Center in its place. Follow these steps to download and install the full software solution, which includes HP Solution Center. NOTE: This solution is not available for all products.

Sep 19, 2009 | Office Equipment & Supplies

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WHERE COULD I DOWNLOAD THE HP DIRECTOR SOFTWARE


It wont work with xp, it will only work with windows 2000 and lower

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HP DIRECTOR SW DOWNLOAD


Hello,

Here is a link for the full feature driver/software for XP. This includes all of the programs that came with the printer by default.

You will have links to Install Now which starts an online install. You also have an option of Download Only which will let you save the file to the hard drive for future installation. Each option also has step by step instructions below it.

Hope this helps. Please remember to rate this information.

Thanks

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Do you have internet explorer version 7 installed on your computer?
HP Director has a compatibility issue with Internet Explorer 7. Please refer to this document if u have Internet Explorer 7 installed on your PC.

thank you.

Oct 12, 2008 | Office Equipment & Supplies

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H P Director not working


hi yesjay,

I've seen this exact same problem before. What I deduced from that experience is that the Readiris software takes over the redirector function of the HP Director service. The only way we got the HP Director to function again was to:

1.) Uninstall Readiris
2.) Uninstall the HP printer
3.) Reinstall the HP printer without installing Readiris

This resulted in the HP director service working properly again, but with the user unable to use the character recognition functionality provided by Readiris.

Hope this information helps to clarify your current situation and thanks for using the FixYa service
Kind regards

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