Question about Dell Inspiron 9100 XPS Latitude D400 Latitude D505 CDRW/ DVD Combo - C0932 CD-ROM Drive

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Dell Inspiron CD/DVD drive problem

My DVD drive was working fine and I could watch DVDs and listen to music CDs anytime. Recently, I watched a VCD on it and in the middle there were some problems in that there was a strange clicking noise. After that it worked ok. Now, I cannot watch any DVDs or put any discs into it, although it still plays that VCD fine. If I try to view any other disc, an odd clicking noise occurs three times and then the disc and then nothing opens up. I think some sort of configuration has changed or something because any other type of disc is not getting read at all. When I go to My Computer and click on the CD/DVD drive icon, nothing appears ie nothing is being read/recognised. What should I do? I cannot afford to have the whole drive changed and I hope its just a minor technical problem that can be solved. Please help.

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  • Momsoo Nov 04, 2008

    Forgot to mention...this is a Dell Inspiron 9100 laptop.

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2 Answers

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First open the "Device Manager" to check for any error messages related to the device and click on "Start" and select "Control Panel" .

Now double-click on the "System" icon then click on the "Hardware" tab and click the "Device Manager" button. A new window appears, and displays whether the device is working properly. If there are any errors, click the "Troubleshoot" button and follow the given onscreen instructions.

Check the DVD that you are trying to use to and ensure that it is free of dirt and scratches and the proper format compatible with your drive.

Now uninstall any drivers that may be on your computer from previous DVD drives.

Now download the latest driver updates for your DVD drive model from Dell website & install it.

Also check on Dell website that your machine has the minimum requirements to operate the drive.

Now restart your computer & check your DVD drive.
I hope issue has been resolved.


Get technical assistance at http:/www./vtechsquad.com/dell-support/
, if the same problem is still occurring,

Posted on Sep 05, 2012

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  • Contributor
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Please update the firmware from the dell support site. updating the firmware will reset the chipset inside your drive.

Posted on Jun 07, 2009

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