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i had the same problem with my jensen phas linear, i called the factory and they told me the lens is probably dirty and to try and clean it, well i did, actually cleaned it a couple times then put the movie in and it has worked fine all day today. make sure you get a good brand cleaning disc, not the 99 cent store kind, i bought mine for about $9 didn't even have to put any cleaning solution.
Try a hard reset. If you look on the face of the unit, you will see a little pinhole located on the lower right side, stick a paper clip in there and hold in until the system reboots itself, this should be done while on.