Question about Sharp Office Equipment & Supplies
I'm assuming you already replaced the drum, and are still getting this error? Sometimes the chip in the drum that resets the counter is bad. This is esp. true if you get a reman drum. You should replace the drum and try again to see if this fixes the problem. Go back to the place you bought the new drum from and tell them the chip didn't reset the counter and if it's still under warranty they should replace it.
Posted on Jun 17, 2010
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