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I have had norton 360 about a year now, i bought a two year package. about three or four months ago it stopped showing up that it was doing updates or any activity what so ever so i tried to go into it via the desktop icon but low and behold it would not allow me it just showed an egg timer and then done nothing .. but it is still there as its firewall is still active and is now annoying me as it is restricting some things that i want to allow access to the internet to, also i am at risk and have been for months now i downloaded norton 360 from the website so i have no backup cd's so what should i do thanks.

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  • maguire-7 Nov 04, 2008

    thank you i have tried this just now but when i click into support it does nothing just shows me the desktop again and nothing happens. please if you can think of anything else i really need your help and i appreciate your help thanks.
    i eagerly await your reply.

  • maguire-7 Nov 05, 2008

    ok but if i remove norton will i be able to download it again for free seeing as i bought a two year package or will i have to buy it again?
    thanks for the support by the way

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Go to Start>All Programs>Norton360>Support

Their support process is very good. First thing it will do is a scan. Eventually, if it is not resolved, you will have a chance to have a live chat with their tech support...free! I would go that route first.

Posted on Nov 03, 2008

  • Wayne Mineard
    Wayne Mineard Nov 05, 2008

    I would download the Norton Removal Tool for 360. Save it to your desktop and then run it after the download. Then since you did a download, you will have to do it again.



    This time, save it to your Temp folder and run it from there after the download.



    If you need some more help, comment back.

  • Wayne Mineard
    Wayne Mineard Nov 06, 2008

    As long as you had it activated through the Symantec site, you should be OK. You will need to log in to Symantec to verify your activation.

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