Question about HP Photosmart C6180 All-In-One InkJet Printer

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H/P C6180 black not printing

Black not printing, tried everything H/P support requested I do. still not printing black. Other colors ok

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  • jackk2 Mar 13, 2009

    I have the same problem and on my mac there is two levels on cleaning neither worked for me.  I hope someone can help.


    Jack

  • Anonymous Mar 24, 2009

    Won't print in black... printer has been HORRIBLE since I bought it. I will never buy anpther HP product again.

  • chambjm May 11, 2010

    Gone through all levels of cleaning, even cleaned the copper on the cartridges as a step from HP

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Had the same problem for weeks. Had to go thru all three levels of print head cleaning in the HP Toolbox menu to get black to work again. The head cleaning option on the printer itself was insufficient. Unless you've already gone thru all three cleaning levels this may be worth a try.

I walked thru the steps via the HP website FAQs for the 6180. Basically: Open the HP Solution Center, select Settings->Print Settings->Printer Toolbox, then click Clean the Printheads. After the first cleaning you'll be asked if the test page printed OK (mine didn't), click the Intermediate Cleaning box. You'll be asked again if the test page printed OK (mine did, but an independent MSWord print test was still streaky), click the clean again (sorry, don't remember what this one was called) for the third and deepest clean.

This last one worked for me, now it's back to normal printing. From what the HP website says I'm guessing that my black print head was dried up. That's a reasonable explanation for my situation, we had let the black sit dormant for a couple of weeks after the black cartridge ran out before we tried to install a replacement.

Hope this helps, sure was frustrating for me. Good luck.

Posted on Nov 17, 2008

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