Question about HP Photosmart M425 Digital Camera

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Lens error upon starting lens error presents then camera shuts off. m425

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  • afettinger Nov 04, 2008

    hp m425 digital camera, after i push the on/off button, the screen comes on, makes a brief beep, error message appears m425-13 lens error 7f80

  • afettinger Nov 04, 2008

    that is just what i did to read the error message and i still get it.

  • afettinger Nov 04, 2008

    the lens has not even opened, it is brand new and has brand new batteries, has no memory card installed...please advise.

  • afettinger Nov 04, 2008

    thanks.

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From the HP site:
Try the first solution below to resolve this issue. If the issue is not resolved, try the next solution. Solution one: Remove memory card and turn camera on and off

  1. If a memory card is installed in the camera, remove the memory card from the camera.
  2. Turn the camera off and then back on. If the error message still displays or the lens remains extended, continue to the next solution.
Solution two: Check the batteries Use batteries that have been fully charged or if using non-rechargeable batteries, make sure that they are known to be good batteries. Whenever possible, new batteries are recommended. Cause This message displays if any of the following occurs:
  • The camera was turned off abruptly.
  • There is a corrupt image on the internal memory or on a memory card installed in the camera.
  • An incompatible or defective memory card is used.
  • There is debris in the lens, the camera was dropped, or the lens is defective.

Posted on Nov 04, 2008

  • Swilin Sampson
    Swilin Sampson Nov 04, 2008

    Since it is brand new, I wouldn't recommend doing anything further than what is mentioned here. Take it back to the store where you purchased it from, and get it replaced under warranty.

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Remove memory card and turn camera on and off
Use batteries that have been fully charged or if using non-rechargeable batteries, make sure that they are known to be good batteries.Try also new batteries if possible..

If the error message still displays or the lens remains extended you may need to clan the lens for any dirt on it ,This message occurs when the camera is turned off and the lens remains extended. This can happen if there is debris in the lens, if the camera was dropped, or if the lens is defective.

Posted on Nov 04, 2008

  • Mark Gil
    Mark Gil Nov 04, 2008

    So the camera is still new , better take the camera back to where you purchased it because this Lens error will lead to taking the camera apart and there's a possibility that the lens is really bad....

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Hi

Tell me model no and brand name so that we can help u clearly..

Thank you.


Posted on Nov 04, 2008

  • 1 more comment 
  • Thafa Nov 04, 2008

    Hi

    Can u tell me what error is present in ur camera..

    Try to reset the camera and then try it...

    thank you


  • Thafa Nov 04, 2008

    Hi

    Just see this link

    http://camerarepair.blogspot.com/2007/12...

    thank you



  • Thafa Nov 04, 2008

    Hi

    If its under in warranty means then claim it..

    thank you


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