The printer is indicating a paper jam when there isn't one. have tried turning it on and off, from mains and computer, opened all the doors, pressed all the buttons, getting quite irritated now. any advice?
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
There is a solenoid on the transfix assembly that has a tendency to "stick" in the open position, causing paper jams at the exit. The Solenoid is located on the right side of the machine, at the top area in the middle. You can test it with your fingers to see if it sticks in the up position. If it is, simply clean the sticky residue off both metal surfaces with alcohol and it should return to normal operations.
Did you try unplugging the power cord and waiting a couple of minutes, then plug back in and see if the printer resets itself. Also try checking all the paths that the paper travels through the machine for any scraps of paper that may have torn off during the jam up. Sometimes a very small scrap will prevent printers from resetting themselves. Also disconnect the printer from the computer before unplugging so the printer doesn't receive any signal from the computer. It may not mean anything.
Double check all doors/ rollers for small pieces of paper stuck in the rollers. Sometimes just opening the door in question and closing will reset the paper jam sensors. Paper jams can be smaller than your pinky finger nail. So double check,
General tip: If the paper tears when you pull a jam out of the printer, spread the paper out and make sure you have all of the pieces. A small shred left inside can cause another jam.
"I also can the drum" - does this mean you discarded the printer cartridge? I've never seen a cartridge cause a jam. Usually an accordion-fold jam in this area is the result of the fuser rollers not turning or a torn fuser sleeve. A jam without an accordion fold indicates that the paper did not make it into the toner deposition area soon enough - this could be a problem with the pickup roller or the next set of rollers. Worn or dirty rollers can work intermittently before they quit completely.
Also, check the paper detection flag to make sure it isn't hanging up (this is a black plastic tab that sticks into the paper path just before the
paper goes under the cartridge, and is pushed up or down by the paper). Look for the U-shaped optical detector that is interrupted by this flag, and make sure it isn't blocked by foreign material.
Are you a techy person? The reason I ask is sometimes these phantom jams are caused by a sensor that is not seated properly and may require disassembly. Anyhow, if you have tried to blow can air and tried reseated the paper then maybe its the sensor. Usually a disassembly is required to reseat the sensor assembly is required. Get your hands on a schematics for your model before attempting.
Paper jams can be tricky to solve. The paper is usually stuck inside the printer mechanism so even if there is no visible paper jam, you will still get the paper jam error. Try this:
1. Turn off your printer
2. Open all trays and remove any paper stuck there
3. Locate the button to open the printer, open it and remove any paper stuck there also.
4. Repeate the above step for all buttons that you can find to access the inside of the printer
5. Close all doors and put back all trays
6. Turn on your printer
NOTE: Please rate our help to keep this free service online.
I had the same problem and it was really getting annoying. I opened it up and took out the ink cartridges and put them back in then I turned the thing off for about 10 minutes. Mainly so I wouldn't smash it out of anger. When I turned it back on I printed a test page and all was well. I don't know if this will work for you, it seems pretty random but you just never know. Good luck!