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CD-ROM, DVD, or other disc tray not opening
Locking device or software installed
First, verify no locking software installed that prevents the tray from opening. If you are unsure, reboot the computer and as it is booting up, eject the tray. If the tray can eject as it is booting, but stops working after loading your operating system, something is being loaded that is preventing the drive tray from opening. Programs used to burn CDs are a common culprit.
Bad eject button
If you are running Microsoft Windows, open My computer, right-click the disc drive icon and choose the option to eject. If this ejects your CD-ROM drive tray, the button on the disc drive is defective, and it is recommended that the drive be replaced.
No power to computer or disc drive
If you have recently installed a new optical drive or you have moved the computer, the power cable to the CD-ROM may have become loose or disconnected. Reseat the power cable to make sure this is not the problem.
CD stuck within drive
If you suspect that a CD may be stuck within the drive, the tray needs to be ejected manually. Look for the small manual eject hole that ( not the head phone jack) located on the front of the drive. Unwind a paper clip and place one end of the paper clip into the hole to eject the CD-ROM tray.
If CD-ROM tray opens part of the way, pull it gently to see if you can get it to open fully. If it cannot be opened any further, it is likely that the gears within the CD-ROM drive have become damaged or dislodged. But usually, a stuck CD is blocking the way.
Caution: If you are able to open the CD-ROM drive using a paper clip, we do not recommend continuing to do so. This is meant to be used as a temporary solution; the drive should be replaced.
What to do if CD or DVD stuck in drive?
Note: This document is for disc drives with a disc in the drive that prevents the tray from opening. See our CD-ROM, DVD, or other disc tray not opening document, if the tray is not opening at all or doesn't seem to be getting power.
If the CD or DVD is not set into the disc tray correctly, it could be sticking up above the surface of the tray, causing it to get stuck with then tray tries to open. In this case, it may be possible gently shake the computer and move the CD or DVD into the correct place in the tray, allowing the drive to open. However, use caution when doing this, as you do not want to shake the computer too much, or you could damage other components.
If this is a desktop computer, you can prevent damage to the computer by opening the computer and removing the disc drive in order to shake or rotate the drive. When the drive is out of the computer, you can manually release the tray by inserting a paperclip into the manual eject hole.
In the case of a laptop computer or a slot load disc drive, since the CD or DVD does not sit in a tray, it cannot be shaken in order to adjust the disc. If the disc is visible you may be able to move the disc a bit by hand, enough to allow the drive to eject the disc. Again, be careful in doing so, as you could damage the disc or drive in the process.
If you're still unable to get the disc out of the drive after following the above steps, it may be a damaged drive and should be replaced. If the disc in the drive is an important disc and you believe the drive is bad, the drive can be disassembled in order to remove the disc. In the case of a laptop or computer with a slot load disc drive, the computer needs to be serviced in order for the drive the be replaced and the disc to be removed.
I am assuming that when the disc drive tray came out, the holder was empty, and you had placed the disc in the holder prior to this. Did you use the disc? Did it operate properly? Has your PC been tilted for any reason before trying to remove the disc? My feeling is the disc has to be SOMEWHERE! Take a flashlight and take a peak in the opened drive. Can you see the disc anywhere? Perhaps tweezers can be used with scotch tape wrapped around the points to keep it from scratching the disc. Grasp the edge of the disc and pull it out, if possible. If you can't find the disc, you should open the case and do a search. You might need to remove the drive itself, but hopefully you will get the disc back without needing to go to that step.
There should be a small manual eject pin hole in front of the drive tray. Force it open with a straightened paper clip. Disc slots don't have trays so this will not work. You will have to open the machine instead.
Do you mean the disc drive tray won't open? Or do you mean you have a front panel cover on your computer that won't open? If the disc drive tray won't open it could just be stuck, if you look closely at your disc drives front panel you'll see a small hole, take a paper clip our some thing about 3 inches long that will fit in the hole insert it into the hole you'll feel it bottom out if you push on the paper clip firmly your disc drive door will open, ( I would do this with the computer turned off) If there's a disc in there take it out if not just push the try back closed don't force it completely closed it will do that itself, now turn on your computer let it completely finish booting and see if it the drive works. If it does not it's probably time for a new disc drive. I hope this helps
Reason why the door won't stay closed is because there is either debris blocking the path, broken parts of cds possibly or a problem with the door itself. Either way get the door open and see if you can find any pieces that could be in the door path.
If you can't find anything then the drive needs to be replaced cause that means the main board in the drive is bad.