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Hotmail keeps telling me my password is wrong. When I try to change it I dont know what my favourite teacher is as I dont recall ever answering this question and so I cant reset the password. I also have never given an alternative email address. What can I do?

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  • laura_fermor May 11, 2010

    What is the favourite teacher message in my hotmail account

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You could email in to hotmail customer support explaining your problem aswel as providing a good list of things that are in your email account to prove it's your account. It worked for me once.

Posted on Nov 03, 2008

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Unable to access my emails


Which email account ?
Most email users experience that dread of realizing they can't access their messages at some point, but the trick is not to panic.

Microsoft has procedures in place to help you get back into your Hotmail and see what is waiting for you in your inbox.

Check you username and password.
Hotmail passwords are case sensitive, so something as simple as having your caps lock on can keep you from accessing your account.

Double check to be sure you are typing both your username and password exactly how you created them.

Reset your password. If you haven't logged into your Hotmail in some time and suspect you might be using the wrong password, click the "Forgot Your Password?" link on the Hotmail log-in page.

On the next screen, follow the prompts to enter your email address and the given security verification code.

Click "continue" and on the next screen, select the option that allows you to answer your pre-set security question.

This is a question you supplied when you set up your Hotmail account.
After correctly answering the question, you will be prompted to reset your password.

Clear your browser history and temporary Internet folders if you are continually getting a "Page Cannot Be Displayed" message when you log in.

The exact procedure for doing this depends on your operating system and browser.
If you continue to get see this message, it could indicate a problem with the Hotmail server.

Check the status of the network on a site like Down Right Now that reports server problems on popular sites.

Submit a support request on the Windows Live page.
On the Windows Live site, select "Hotmail" under "Standard Services."
A search screen will open that will allow you to check out a variety of Hotmail related support topics.

At the bottom of that screen, choose "get more help" and then "support."
A support form will open for you to complete and submit to the Hotmail team.

You will receive an answer within 24 hours.
Note that you will need a second email account that you can access so that the Hotmail support staff can send you your answer.

Hotmail support
http://support.microsoft.com/kb/316659


Live support
https://support.live.com/?scrx=1

Jan 25, 2014 | Computers & Internet

1 Answer

I have forgotten my email address how do I find it


Important information can sometimes be sent to an old email address that you no longer use.

For instance, if you registered a domain name, a website hosting account, a PayPal, or eBay account with an old email address but forgot to update your account when you switched email providers, then messages sent by those sites will be overlooked.

Finding old email accounts is not that difficult, especially because email users tend to use the same user name, or variations of it, for all email accounts.

If you know, or have an idea of what the old user name was, then retrieving, or changing the password is simple, but each email server uses a different user name or password retrieval method.

Call your internet provider and tell them you have forgotten your email account.

Give them your name and account number, found on your monthly statement.
In some cases the Internet provider will want to email this information to you.

Be sure they send the information to the alternate email address which you can access.
You don't want them to send messages to the email address you can't currently access.

The internet provider will ask you the security question you selected when signing up for the account.

If you can't remember what you selected, then the customer service representative may ask for a user name, your address, or the telephone number under which you registered the account.

Reset the password with the customer service representative over the phone.
The representative will help you change the user name if needed and reset the password so you can access the account again.
Yahoo Email

Go to the Yahoo mail page which asks you for your Yahoo ID.

Click on "I can't access my account."

Make the appropriate selection from the choices.
If you choose "I can't remember my user ID" then Yahoo will have you answer the "secret questions" they asked when you signed up.

These questions will be something like: "What was your first car?" or "Who was your third grade teacher?" If you answer coincides with the answer you gave when you signed up for the account.

Yahoo will give you your user ID.

After recovering your user ID, click on "I can't access my account" again and select "I can't remember my password," then click next and you will be taken to a change password screen, where you can change your password.

Start using your old Yahoo email account.
MSN Hotmail Email

Go to the Hotmail, or the MSN ID page, where it asks for your user name and password
Enter your user ID.

Unfortunately, MSN requires you to remember the user ID.

Click on "I have forgotten password"

Choose whether you want your password mailed to you or changed.
Unless you have registered a secondary email, if you choose email then the password will be sent to the account you can't access.

If you want to change password then you will be asked the security questions you specified when you registered the account.

Questions are something similar to, "Mothers birth place?" You may also be asked for your zip code, or address.

Enter a new password.

Enter anew password when the MSN ID page loads again and access your old email account.
Gmail Email

Access the Gmail ID page and click on "I can't access my account."

Choose the appropriate selection from the page that loads.
Options include, "I have forgotten my password" and "I have forgotten my user name."

If you select "I forgot user name," then click on "retrieve user name page," which you will see further down on the page.

Enter the alternate e-mail with which you registered the account.
The user name will be sent to that email.

Select "I have forgotten my password" If you know your user name then choose and click on "retrieve password" page.

Enter your user name on the page that comes up and then answer the confidential question that is asked.

Send password reset instructions to an alternate email and access your old Gmail email account.

Dec 26, 2013 | Computers & Internet

1 Answer

How do I restore my e-mail account?


Which email account there are many ?
gmail , yahoo , outlook express , hotmail , ........


Important information can sometimes be sent to an old email address that you no longer use.
For instance, if you registered a domain name, a website hosting account, a PayPal, or eBay account with an old email address but forgot to update your account when you switched email providers, then messages sent by those sites will be overlooked.
Finding old email accounts is not that difficult, especially because email users tend to use the same user name, or variations of it, for all email accounts.
If you know, or have an idea of what the old user name was, then retrieving, or changing the password is simple, but each email server uses a different user name or password retrieval method.

Call your internet provider and tell them you have forgotten your email account.
Give them your name and account number, found on your monthly statement.
In some cases the Internet provider will want to email this information to you.
Be sure they send the information to the alternate email address which you can access.
You don't want them to send messages to the email address you can't currently access.


The internet provider will ask you the security question you selected when signing up for the account. If you can't remember what you selected, then the customer service representative may ask for a user name, your address, or the telephone number under which you registered the account.


Reset the password with the customer service representative over the phone.
The representative will help you change the user name if needed and reset the password so you can access the account again.

Yahoo Email

Go to the Yahoo mail page which asks you for your Yahoo ID.


Click on "I can't access my account."


Make the appropriate selection from the choices.
If you choose "I can't remember my user ID" then Yahoo will have you answer the "secret questions" they asked when you signed up.
These questions will be something like: "What was your first car?" or "Who was your third grade teacher?" If you answer coincides with the answer you gave when you signed up for the account.
Yahoo will give you your user ID.


After recovering your user ID, click on "I can't access my account" again and select "I can't remember my password," then click next and you will be taken to a change password screen, where you can change your password.


Start using your old Yahoo email account.

MSN Hotmail Email

Go to the Hotmail, or the MSN ID page, where it asks for your user name and password
Enter your user ID.
Unfortunately, MSN requires you to remember the user ID.


Click on "I have forgotten password"


Choose whether you want your password mailed to you or changed.
Unless you have registered a secondary email, if you choose email then the password will be sent to the account you can't access.
If you want to change password then you will be asked the security questions you specified when you registered the account.
Questions are something similar to, "Mothers birth place?" You may also be asked for your zip code, or address.


Enter a new password.


Enter anew password when the MSN ID page loads again and access your old email account.

Gmail Email

Access the Gmail ID page and click on "I can't access my account."


Choose the appropriate selection from the page that loads.
Options include, "I have forgotten my password" and "I have forgotten my user name."
If you select "I forgot user name," then click on "retrieve user name page," which you will see further down on the page.
Enter the alternate e-mail with which you registered the account.
The user name will be sent to that email.


Select "I have forgotten my password" If you know your user name then choose and click on "retrieve password" page.


Enter your user name on the page that comes up and then answer the confidential question that is asked.

Send password reset instructions to an alternate email and access your old Gmail email account.

Jul 16, 2013 | Computers & Internet

1 Answer

Cannot get hotmail.com


Check you username and password.

Hotmail passwords are case sensitive, so something as simple as having your caps lock on can keep you from accessing your account.


Double check to be sure you are typing both your username and password exactly how you created them.


Reset your password.

If you haven't logged into your Hotmail in some time and suspect you might be using the wrong password, click the "Forgot Your Password?" link on the Hotmail log-in page.


On the next screen, follow the prompts to enter your email address and the given security verification code.

Click "continue" and on the next screen, select the option that allows you to answer your pre-set security question.


This is a question you supplied when you set up your Hotmail account.

After correctly answering the question, you will be prompted to reset your password.


Clear your browser history and temporary Internet folders if you are continually getting a "Page Cannot Be Displayed" message when you log in.


The exact procedure for doing this depends on your operating system and browser.

If you continue to get see this message, it could indicate a problem with the Hotmail server.


Check the status of the network on a site like Down Right Now that reports server problems on popular sites.


Submit a support request on the Windows Live page.

On the Windows Live site, select "Hotmail" under "Standard Services."


A search screen will open that will allow you to check out a variety of Hotmail related support topics.


At the bottom of that screen, choose "get more help" and then "support."

A support form will open for you to complete and submit to the Hotmail team.


You will receive an answer within 24 hours.

Note that you will need a second email account that you can access so that the Hotmail support staff can send you your answer.


also you might try this link

http://windows.microsoft.com/en-AU/windows/outlook/account-temporarily-blocked

hope this helps

Nov 13, 2012 | Acer AZ5610U9072 Allinone PC 23' Touch...

1 Answer

I usually go to my bookmarks and click on windows live to get my hotmail page and then i put in user name and password but nothing happens now what should i do



Check you username and password.

Hotmail passwords are case sensitive, so something as simple as having your caps lock on can keep you from accessing your account.


Double check to be sure you are typing both your username and password exactly how you created them.


Reset your password.

If you haven't logged into your Hotmail in some time and suspect you might be using the wrong password, click the "Forgot Your Password?" link on the Hotmail log-in page.


On the next screen, follow the prompts to enter your email address and the given security verification code. Click "continue" and on the next screen, select the option that allows you to answer your pre-set security question.


This is a question you supplied when you set up your Hotmail account. After correctly answering the question, you will be prompted to reset your password.


Clear your browser history and temporary Internet folders if you are continually getting a "Page Cannot Be Displayed" message when you log in.


The exact procedure for doing this depends on your operating system and browser.

If you continue to get see this message, it could indicate a problem with the Hotmail server.


Check the status of the network on a site like Down Right Now that reports server problems on popular sites.


Submit a support request on the Windows Live page.

On the Windows Live site, select "Hotmail" under "Standard Services." A search screen will open that will allow you to check out a variety of Hotmail related support topics.


At the bottom of that screen, choose "get more help" and then "support." A support form will open for you to complete and submit to the Hotmail team.


You will receive an answer within 24 hours. Note that you will need a second email account that you can access so that the Hotmail support staff can send you your answer.




hope this helps

Oct 03, 2012 | Computers & Internet

1 Answer

Good password, still won't let me in? it tell's me wrong password and I know I am using


Sites that provide email (web mail (yahoo, hotmail, ect) or corperate sites) will have a password reset. Go to the home page of the site providing you email and reset your password. On most sites this will either be done with "I dont remember my password" or "reset my sign on" or something simular. I know in my company your password will expire after so many days, that could be your issue.

For a more clear answer, please tell me how your are getting your email (program used, your email address, ect).

Feb 01, 2012 | HP Computers & Internet

2 Answers

Hi, my name is Kaitie and I am trying to regain access to my hotmail account. I tried to log on to my email like normal last week and found my password had been changed, and not by me. I have tried to...


some body has access your email account and has changed the password, this happen when you have forget to logout from your email account, in a cyber cafe or in some place,
now go to the support of hotmail and get your complaint registered to them

how do you like the solution please rate it

Oct 17, 2008 | Computers & Internet

2 Answers

I think somebody has hacked into my hotmail and changed the language


Here are few links that will show you how to work with hotmail on a different language so that you will be able to change it back to English.

http://answers.yahoo.com/question/index?qid=20071124032508AAZ5p0a

http://email.about.com/cs/hotmailtips/qt/et042401.htm

if you have other questions just lemme know okay

Sep 19, 2008 | Computers & Internet

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