Question about Archos AV 500 400-Hours Video Recorder

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Av 500 froze while updating firmware, power light on with adapter but doesnt not work.

This is a new unit with less than 6 hours of use. I was trying to copy my tv show from unit to my computer (i assume that i should have been able to do this, but i kept getting an error message on PC that i didnt have enough storage. I went to to find suggestions or a fix to my problem. I saw there was an update for the firmware to .12 version, and since i was running .11 i figured i may as well update. I downloaded update to my pc, directions said to copy it to the data folder on the av500. Download went fine. I was in windows devise mode so i unplugged the usb, i restarted the av500, found update in the menue and then clicked on it. A blue bar appeared at the bottom of the screen, it appeared to have updated, but the screen froze at the blue bar. I let it sit for a few minutes while i tried to find the directions page again to see if i did something wrong, but i believe i followed the directions exactly. The screen did not change after at least 5+ minutes, i tried to power off the unit but it would not turn off. I unplugged the charger, tried again to turn it off, but still wouldnt turn off, the only other thing i figured i could do is take the battery off. (expecially since i keep hearing about defective batteries in several computers and the fire hazard they are) The unit doesnt power up or boot up (not sure of terms to use) If i plug in the adapter/charger, the green light comes on but it doesnt function, only a black screen. I have no clue of what i could have done wrong......... its new, only had it for 2 weeks, i didnt even get a chance to put music on it.. My feelings are hurt.. My husbands work bought this for him to use........ There is no reciept to return it/exchange it. and it was purchased with many others......... To much red tape to track down purchase order ect.......... I just want this thing to work...... Please help...........

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Re: av 500 froze while updating firmware, power light on...

Press the power off button and volume up button simultaneously for a couple of seconds. Rick

Posted on Jan 28, 2007

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