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I would like to know the following, please get back to me * HP Printer model * Operating System * Is the HP Software installed..
as a work around you can perform the steps below to save a scan in the computer.
Try to scan using one of the two methods below:
1. Scanning from Microsoft Paint:
Click Start, click All Programs, click Accessories, and then click Paint. Click File and then click From Scanner or Camera. If this option is not available, Please let me know. If more than one image source is connected, select the HP all-in-one product and click Next. The scanning software will appear. Preview the image by selecting Preview, or click "Scan" to scan the image directly into Paint. The image will open in paint for editing and/or saving.
2. Using Windows Image Acquisition (WIA)
Verify that the all-in-one product power is turned on and the printer cable is properly connected.
Click Control panel.
Click Scanner and Camera Wizard.
Follow the Scanner and Camera Wizard instructions to scan images to the computer.
You can use Paint or a similar program to scan in a picture/document with your scanner.
Once in Paint you can select from Open the option of From Scanner.
You can change the size to fit the page in Paint and then save it to a file which can be opened and sent to a printer.
It's very basic, of course and it doesn't give you the options to set the scanner options usually found in the HP Toolbox.
depending on the type of software you are using, this could be where the problem lies. test the scanner using the scan validation tool.
Start>All programmes>Kodak>Document Imaging>Scan Validation Tool - use the TWAIN driver.
If the scanner scans fine here, then this is software related and you will need to contact the software manufacturer to resolve the issue.
Some network scanners have the ability to scan to PC's. I have the Brother MFC-465CN all-in-one ethernet network printer. This scanner lets me press scan and decide which PC to send the scanned image to.
If it is a USB scanner then I don't think this is possible.
If you are pushing scan and then black or color and the scanner is not working then check to see if the scanner loaded whth the rest of the options. Click start, chose printers and faxes, choose scanners and cameras, right click WIA Canon MP510, choose properties, check status. If not active or not there, you will need to reinstall.