Question about Brother Office Equipment & Supplies
You have got to be kidding....
your response time was long....
then, you use it to solicit me.......
then, if I don't need you anymore, you further want a freebee from me by gifting you with "the answer"....
PS...problem solved, and furthermore, do your own homework and pay your people good enough to know the answer or invest in your human resources so that YOU can provide good service to the millions who have blessed you by buying your product, instead of bumming the answers from the very people you are supposed to help.
The cart is before the horse here
Deal with it.........
Posted on Nov 04, 2008
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
The drum is part of the laser toner cartridge
Open the front door
Press the square button in the center of the paper receiving are, it is marked with a small triangle
Press and pull, it will open a door showing the toner cartridge
Pull out the toner cartridge
The top part is black and the bottom assembly is grey
There is a blue little latch in the right side of the cartridge
Press the latch and the toner cartridge will be release
Remove the toner cartridge.
You need to replace the grey bottom assembly with a new one
A compatible assembly, which will have a new drum, will cost around
$30 at amazon an oem around $70
Reassembly and reinstall in reverse of the disassembly
I hope this was helpful
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