a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
I think Intuit draws the support line at 3 years Even though you have probably registered your product, if there is any trouble with it and the new computer, you will be on your own. I think you would be putting yourself in unnecessary jeopardy to upgrade as you describe at this time. (Your business depends on your computer and software, to operate) You must also be aware of Vista troubles.
If you are in the market for a new computer, you may opt for the new Windows 7 OS and possibly upgrade your Quickbooks at the same time for maximum benefit.
If you have the Vista computer - you already have the Quickbooks, it costs nothing to give it a try. Presumably, you have a XP computer with Quickbooks on it now ... If the Vista - Quickbooks combo doesn't work out you could upgrade the Vista to Windows 7 ... you have nothing to loose in this senerio.
I hope I have provided a little insight for you to consider.
Here is how to load and activate Quickbooks 2005 on Vista...
First of all, if you already have an activated copy of QuickBooks 2005 on another computer open it and go to "help" "my license information" and print this out so you have the details needed for activating your reinstalled copy (you don't need a fresh activation key and you may have trouble getting one as QuickBooks 2005 is no longer supported by Intuit).
On your new Vista computer, insert the QuickBooks CD but cancel any program install windows that pop up. Go to my computer and find setup.exe on the CD, right click and select the option to "run as administrator"
Once installed, navigate to the QuickBooks folder on your hard drive (typically C:\Program Files\Intuit\QuickBooks) right click on QB32.exe and on the compatibility tab select both Disable visual themes" and "run as adminstrator". Now open this file to run QuickBooks and select "file" "Update QuickBooks" to download and install all updates. QuickBooks will not work properly until you have downloaded the updates, closed and reopened the program.
I had problems with activation but I got around this by unplugging my network cable so that I had no internet connection. If you run QuickBooks without an internet connection, when the screen pops up asking you to "activate" click next and the screen to enter your license details will appear. enter your details (printed out from your previous installation) and you are done. You can restore the internet connection and use QuickBooks 2005 normally.
Welcome Back linda202,
please folow thos step then try to installe your application
Click Start button, and select Control Panel.
Under Programs, click Uninstall a Program.
Select Microsoft .NET Framework 1.1, and click Uninstall/Change.
Click Yes to confirm the removal of Microsoft .NET Framework 1.1.
Re-install Microsoft .NET Framework 1.1.
If QuickBooks is being installed from the installation CD, please follow steps 1 through 6:
Insert the QuickBooks installation CD in the CD-ROM drive.
Click the Microsoft Windows Start button and select Run.
Enter the CD drive letter (for example D:) and click OK.
(For Vista users: click the Windows button and type the CD drive letter in the Start Search field)
With the QuickBooks installation folder open, locate and open the ThirdParty folder.
Open the DotNET11 folder and double-click dotnetfx.exe.
That is an "Old QB Software version" installed in to a "Newer Version of Windows" issue.
QB 2002 most likely works best with Win 98 or 2000.
For your best functioning on your PC, I would ONLY do QuickBooks entries when your PC has just been freshly turned on and no other programs have been running first. Also "Pause" or temporarily "Exit" any background running software like Win Defender and/or any Anti-virus programs. Call QuickBooks and ask them how you could go about Up Grading your QB version to a more Windows compatible version without having to purchase EACH version to "UPDATE" your pre-existing database/files so they are not lost or dysfunctional. They once sent me disks to jump 2 versions and they charged me less than 50 bucks but that was a few years back. Good Luck!
There are a couple of things going on here.
First, and most important, Qb 2005 was not designed to run on Vista. Vista was barley even in the planning stages when 2005 was programmed. Vista will probably run it, but in a compatability mode ( pretending to be an older version of Windows), but updating the program will be nightmarish at best because the updates are pointing to files that are either 1) no longer used by Windows or 2) the versions and functionality of the files has changed.
My best advice- restore the backup on an XP box, or get a later version of QuickBooks that will run on Vista.
If is any help - we have just had the same problem.......had version 5 (very old) of QB
changed computer to Vista and would not work so had to buy Pro 208 for Vista . We really had to get in touch with Quickbooks - they send you a free upgrade kit (disc which is Pro 2006 version (not a fuull version but enogh to get the data over) then you load that on your old machine transfer your data to that then copy that again - then load into Pro 2008 - worked fine for us - have come across a hiccup with VAT - but however I guess we are going to have to give in and phone them after the Bank holiday........apart from that everything was fine.
be brave and phone 'em - tech support was helpful.