Get closed captions on some channels, but not all, even though it is CC
I have a large screen HDTV (RCA). Last month my cable company added a lot of new channels. Now I cannot get CC on some of the channels (even though I used to get them & they are CC---I have other tvs in house that is not HDTV & they all have closed captions. Please help! 95% deaf & really like the CC on the big screen! Thank you.
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Re: Get closed captions on some channels, but not all,...
RCA have choices for different methods of CC in user CC menu. Labelled T1, T2, etc. . Different selections are for different types of close caption. Tune to a signal (on your other TV) that has closed caption working.
Tune your RCA to the same signal. Change the T1,T2, etc settings until the closed caption for your signal appears.
If this doesn't work, try connecting analog video or VHF channel 3 (or other specified channel) to the TV. check CC. When TV stations, sat channels, sat receivers, cable boxes etc, convert analog video signals to HD, problems can result. Some equipment causes RCA TVs to do unexpected things with sound and closed caption.
If you use RF or video output, old analog video may look better on CH3 or video than on HD input and the CC will work more consistently. Watch HD signals on HD input, Analog signals on Video in or through the TV tuner . Many HD channels and programs are converted analog video and look poor on TV HD inputs.
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Ur tv Closed Captioning is still on like CC 1,2,3 or Text 1,2,3 is on.Look in ur remote control for a button said CC press it make all CC 1,2,3 to all off.Go into memu find closed caption function Text 1,2,3 turn it to all off.These steps,will stop random squares boxes lettering showing up ur tv any channels.
Subtitles are controlled by 'CC". Closed Captioning. Look for a CC button on the remote or captioning. Captioning usually is in the menu as well under 'settings'. Closed captioning has several settings. OFF turns all captioning off. CC1, CC2, CC3 & CC4 are captioning styles. Text is for text channels.
If it is a square box, it is usually a text box. It can be fixed by turning closed captioning off. Either hit the CC button on the remote until off appears. Or go in to the menu find closed captioning or text and turn off. If it is not a defined box, it could be something inside the tv.
I've had this problem for a bit, it seems that there are two ways to turn off the closed captions.
1:Menu--->Preferences--->CC and Digital Audio Selectors.
This displays the menu on the bottom of the screen with the choices of Closed Caption formats and digital audio. This is not the correct menu to be in. This turns off the CC as long as the TV is not turned off or the input is not changed. This is a temporarily either turns the CC on or off.
2:Menu--->Setup--->TV Settings--->Closed Captions Settings
Displays a menu in the center of the screen, with the options of Turning the Closed Captions on and off, the Analog CC Mode and Digital CC settings. You must turn the Closed Captions off in this menu or the changes to CC are temporary.
For the record:
1. I'm aware I'm 2 years late on this, but I just want others to be able to solve this issue on their Toshiba. Don't worry, my Toshiba is the same age as yours
2. I've lost faith in Tech Support ages ago. I'm sorry that they were that incompetent.
3. Its ridiculous that there are two entirely different menus to alter the closed captions. Took me forever to figure this out.
Hope this helps you and others.
Had this happen on a Comcast box (Motorola DCT 6416 III)
Here's how to fix it:
Turn the cable box off, leave fully connected. Press Menu on the remote
The cable box internal menu will display (Not the Comcast one the Motorola one-- i.e. Display ratios-16:9 etc It's in black and white)
Use the arrows to cursor to the Closed Captioning and toggle to "Disabled" Press Manu again to exit and Voila!
Have you verified that the programs you're viewing have closed-captioning service? Some programs and stations do not support CC on programs and commercials. The closed captions are accessed on the HD52W56 by pressing Menu > Preferences > Closed Captions on the remote control and following the onscreen instructions. Select CC1(the first choice for caption); this is the format most stations send in. Good luck!
When a black box appears on the screen it means that your closed captions are on and set to TEXT. When the closed captions are set to CC1, it puts the words on the screen and when set to TEXT it puts a black box in the center of the screen. Go into the set's menu, navigate to the closed captions page and set the captions to OFF.
We had the exact same problem just yesterday when we bought our Sony 46" Bravia LCD. Nobody, neither Comcast Cable or Sony seemed to really know how to get rid of the closed caption at first and we did have a Motorola box - the box is the problem, not the tv. Here is step-by-step instructions that worked for us.
1. While TV is on, power DCT (Digital Cable Terminal) off
2. Press and hold "menu" button on digital terminal (the screen below will appear)
3. Using Up/Down cursors, highlight "Close Caption"
4. Using Left/Right cursors, put - Close Caption: Disabled
5. Press "ok-select"
6. When done, press "power" to exit menu
7. Press "power" again to turn DCT on
If you go through these steps slowly, you should have a caption-free screen!
you have accendly turned on closed caption. the closed caption you have tured on is not the normal closed caption we are used to . it is called colsed caption text. either on your remote or in you manu, find the way to turn off cc & you should work ok.