Get closed captions on some channels, but not all, even though it is CC
I have a large screen HDTV (RCA). Last month my cable company added a lot of new channels. Now I cannot get CC on some of the channels (even though I used to get them & they are CC---I have other tvs in house that is not HDTV & they all have closed captions. Please help! 95% deaf & really like the CC on the big screen! Thank you.
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Re: Get closed captions on some channels, but not all,...
RCA have choices for different methods of CC in user CC menu. Labelled T1, T2, etc. . Different selections are for different types of close caption. Tune to a signal (on your other TV) that has closed caption working.
Tune your RCA to the same signal. Change the T1,T2, etc settings until the closed caption for your signal appears.
If this doesn't work, try connecting analog video or VHF channel 3 (or other specified channel) to the TV. check CC. When TV stations, sat channels, sat receivers, cable boxes etc, convert analog video signals to HD, problems can result. Some equipment causes RCA TVs to do unexpected things with sound and closed caption.
If you use RF or video output, old analog video may look better on CH3 or video than on HD input and the CC will work more consistently. Watch HD signals on HD input, Analog signals on Video in or through the TV tuner . Many HD channels and programs are converted analog video and look poor on TV HD inputs.
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The cc has been enabled on your cable box. Usually there is a hidden menu accessed by turning off the cable box. Yes I did say turning off the cable box first. Then immediately pressing the menu button on the front of the cable box. The hidden menu should pop up and one of the menu options will be closed captioning,. Disable it.
1. Press CC.
This will present the Closed Caption information display.
2. Press CC while the Closed Caption information is
still on the screen.
Press repeatedly until you select the desired closed
INFO BOX ON THE SCREEN,
Audio : MONO
CC : 1/2 CC1 ------ Closed Caption information
Ratings : NONE
If a program has three services (Digital CC(ENG), CC1
and Text1), the closed caption display will toggle in this
1/3 ENG -- 2/3 CC1 --- 3/3 Text1 -- Off
The CC button keeps a record of the last service
selected in its memory.
If the last closed caption mode (e.g. 1/3ENG) you
selected is not available for the next program, or on
another channel, the closed caption service that is
available is automatically selected, and this service
appears in parentheses, e.g. “1/3(CC1)”.
Closed Caption services that appear in parentheses will
not be stored in the CC button's memory as your last
selected service. Only services that you have selected
with the CC button are stored.
If this doesn't work, the TV may need a software upgrade.
I can get you a copy of my manual LC-32SB23U for you. But, are you sure there is and "A" in the middle of your model number?
Somehow you have enabled the Closed Captioning mode. Work your way through the menus to turn it off and the problem will be resolved. The channels that come in normally are not transmitting the closed captioning information, thus no CC black box.
By your description it sounds as though the closed captioning option has been turned on on the TV. Only certain programs are CC capable and that accounts for the box moving from channel to channel as some broadcasts are not CC CAPABLE. Go to the menu on the tv and ensure closed captioning is disabled. This should resolve the issue. If you need more help please let me know.
I've had this problem for a bit, it seems that there are two ways to turn off the closed captions.
1:Menu--->Preferences--->CC and Digital Audio Selectors.
This displays the menu on the bottom of the screen with the choices of Closed Caption formats and digital audio. This is not the correct menu to be in. This turns off the CC as long as the TV is not turned off or the input is not changed. This is a temporarily either turns the CC on or off.
2:Menu--->Setup--->TV Settings--->Closed Captions Settings
Displays a menu in the center of the screen, with the options of Turning the Closed Captions on and off, the Analog CC Mode and Digital CC settings. You must turn the Closed Captions off in this menu or the changes to CC are temporary.
For the record:
1. I'm aware I'm 2 years late on this, but I just want others to be able to solve this issue on their Toshiba. Don't worry, my Toshiba is the same age as yours
2. I've lost faith in Tech Support ages ago. I'm sorry that they were that incompetent.
3. Its ridiculous that there are two entirely different menus to alter the closed captions. Took me forever to figure this out.
Hope this helps you and others.
I experienced the same problem for about an hour before recognizing that the "continuous on" closed captioning had been activated on my cable box, not the TV. The signal feeds through despite the CC settings on the TV. If you haven't already, try checking the CC settings on whatever device is supplying your video.
I have a Sharp Aquos 46" and go a Comcast HD receiver as well, and had the same problem turning off the Closed Captioning. I order to turn it off you need to go into the box user setting by (starting w/ the cable box and tv on) pressing the power button for the cable box then the menu button for the cable box. This will open up the user settings menu. Just toggle CLOSED CAPTION to DISABLED.
When a black box appears on the screen it means that your closed captions are on and set to TEXT. When the closed captions are set to CC1, it puts the words on the screen and when set to TEXT it puts a black box in the center of the screen. Go into the set's menu, navigate to the closed captions page and set the captions to OFF.
We had the exact same problem just yesterday when we bought our Sony 46" Bravia LCD. Nobody, neither Comcast Cable or Sony seemed to really know how to get rid of the closed caption at first and we did have a Motorola box - the box is the problem, not the tv. Here is step-by-step instructions that worked for us.
1. While TV is on, power DCT (Digital Cable Terminal) off
2. Press and hold "menu" button on digital terminal (the screen below will appear)
3. Using Up/Down cursors, highlight "Close Caption"
4. Using Left/Right cursors, put - Close Caption: Disabled
5. Press "ok-select"
6. When done, press "power" to exit menu
7. Press "power" again to turn DCT on
If you go through these steps slowly, you should have a caption-free screen!
you have accendly turned on closed caption. the closed caption you have tured on is not the normal closed caption we are used to . it is called colsed caption text. either on your remote or in you manu, find the way to turn off cc & you should work ok.