Question about HP PSC 1210 All-In-One InkJet Printer

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HP psc 1210 all in one printer

The printer works, but all of a sudden HP Director doesn't see the scanner.

When I attempt to use the scanner, I get the messagae "Error communicating with the scanning device. Be sure the device is properly connected and try again."

Please help and thanks.

Jack Dimond

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  • 31 Answers

Hi there Jack. My name is Alex and I am here to help solve your problem.

This problem is common, when the software (HP director) or possibly the driver may get corrupted due to a system crash. To help solve this problem, i would reinstall the drivers and software to your printer if you have it with you.

If you dont have any software disk for this, then you can install it from here
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-19447-3&lc=en&dlc=en&cc=us&lang=en&os=228&product=90764

I hope this helps you. Please let me know how you get on.

Posted on Nov 04, 2008

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1 Answer

The hp director scan function no longer works properly. How can I correct the problem? Can I load just the hp director from the printer software?Printer is an hppsc 1210 all-in-one.


If this issue occurs, after installing the new version or revison of internet explorer then try to download the "Critical update to resolve an issue with HP Director after installing a new revision of Internet Explorer" from HP Website if the operating system is Windows XP.

http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=228&lc=en&dlc=en&cc=us&lang=en&product=90764

If this issue occurs, in general follow the below instructions to solve the issue.
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  2. Install the HP Officejet J6480 All-in-One Printer while installing do not connect USB cable at any point of time if it asks, check USB connect later
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Download the printer full feature software based upon your operating system.

HP Officejet J6480 All-in-One

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=3635378&lc=en&cc=us&dlc=en&lang=en&cc=us

HP PSC 1210 All-in-One Printer

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=90764&lc=en&cc=us&dlc=en&lang=en&cc=us


This should resolve the issue.

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