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Maxtor One Touch External Hard Drive 100GB

Hi
One touch opens to menu and
when i click setup it goes to "loading retrospect express HD" and says  updating status but thats as far as it goes . Setup button is hilighted but prog wont go into setup when clicked and im stuck there nothing happens hope you can help . I have norton internet security on but dont know if that has any bearing.
   I have uninstalled and reinstalled but didnt make any difference
Thanks
Maxine Watts

I have the exactly the same problem. I can not bring up any settings and the one touch button does nothing. I have re-installed the software twice. My 100GB Maxtor has Retrospect Express HD for Windows Version 1.0.196. Anne i have same problem

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I had the same problem. I looked up in Maxtor customer support and found the following:

When you start Retrospect Express HD it keeps hanging on Updating status.
http://seagate.custkb.com/seagate/crm/selfservice/search.jsp?DocId=188051

Problem:
There is a bug in Microsoft .NET Framework version 1.1 that could contribute to the Updating status… error you get with Retrospect Express HD.
Solution: To solve this problem upgrade to Retrospect HD 1.1.
Please see Answer ID 2647: Installing the EMC Retrospect Express HD 1.1 Upgradefor the download and installation instructions.
McAfee Personal Firewall Plus Edition or ZoneAlarm can also be attributed to this hang condition. Adding Retrospect HD as an exception in McAfee Personal Firewall Plus does not resolve the problem. Please see
Answer ID 2152for more information.

Sorry if the links don't wok but ou can find all of this on the maxtor site.

good luck!
Iremetal

Posted on Nov 30, 2008

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Posted on Jan 02, 2017

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