Question about Dell Inspiron 8600 Notebook

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Can not conect to internet after Microsoft July update with xp computer

Can not conect to internet after Microsoft July update

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  • 8 more comments 
  • algofcg Nov 03, 2008

    Service Pack 2 caused the problem and I have not been able to uninstall it. System restore to a time before the install did nothing to solve the problem.

  • algofcg Nov 04, 2008

    Uninstalled service pack2. Still no internet connection. useing a wireless connection that shows good connectivity. Here is the error message.






    WinSock Diagnostic



    WinSock status





    info


    Error attmpting to validate the Winsock base providers: 2



    error


    Not all base service provider entries could be found in the winsock catalog. A reset is needed.



    info


    Redirecting user to support call





    Network Adapter Diagnostic



    Network location detection





    info


    Using home Internet connection



    Network adapter identification





    info


    Network connection: Name=Local Area Connection, Device=Broadcom 440x 10/100 Integrated Controller, MediaType=LAN, SubMediaType=LAN



    info


    Network connection: Name=Wireless Network Connection, Device=Intel(R) PRO/Wireless LAN 2100 3A Mini PCI Adapter, MediaType=LAN, SubMediaType=WIRELESS



    info


    Network connection: Name=1394 Connection, Device=1394 Net Adapter, MediaType=LAN, SubMediaType=1394



    info


    Both Ethernet and Wireless connections available, prompting user for selection



    action


    User input required: Select network connection



    info


    Wireless connection selected



    Network adapter status





    info


    Network connection status: Connected

  • algofcg Nov 04, 2008

    Uninstall service pack2. Still no internet connection. Using a wireless connection to a DSL router. There is good connectivity. Here is the error message:






    WinSock Diagnostic



    WinSock status





    info


    Error attmpting to validate the Winsock base providers: 2



    error


    Not all base service provider entries could be found in the winsock catalog. A reset is needed.



    info


    Redirecting user to support call





    Network Adapter Diagnostic



    Network location detection





    info


    Using home Internet connection



    Network adapter identification





    info


    Network connection: Name=Local Area Connection, Device=Broadcom 440x 10/100 Integrated Controller, MediaType=LAN, SubMediaType=LAN



    info


    Network connection: Name=Wireless Network Connection, Device=Intel(R) PRO/Wireless LAN 2100 3A Mini PCI Adapter, MediaType=LAN, SubMediaType=WIRELESS



    info


    Network connection: Name=1394 Connection, Device=1394 Net Adapter, MediaType=LAN, SubMediaType=1394



    info


    Both Ethernet and Wireless connections available, prompting user for selection



    action


    User input required: Select network connection



    info


    Wireless connection selected



    Network adapter status





    info


    Network connection status: Connected

  • algofcg Nov 06, 2008

    Thank you for your excellent instructions. They fixed the winsock error using service pack 1 but I still cannot connct to the internet. The new error message is long:

    Last diagnostic run time: 11/06/08 10:32:38






    IP Configuration Diagnostic



    Invalid IP address





    info


    Valid IP address detected: 192.168.1.47






    Wireless Diagnostic



    Wireless - Service disabled





    action


    User input required: Specify network name or SSID





    info


    The Wireless Network name (SSID) to which the user would like to connect = 05B412130552.



    Wireless - Radio off





    info


    Valid IP address detected: 192.168.1.47





    Wireless - 802.1x enabled






    Wireless - Configuration mismatch






    Wireless - Low SNR






    WinSock Diagnostic



    WinSock status





    info


    All base service provider entries are present in the Winsock catalog.



    info


    The Winsock Service provider chains are valid.





    info


    Provider entry MSAFD Tcpip [TCP/IP] passed the loopback communication test.



    info


    Provider entry MSAFD Tcpip [UDP/IP] passed the loopback communication test.



    info


    Connectivity is valid for all Winsock service providers.





    HTTP, HTTPS, FTP Diagnostic



    HTTP, HTTPS, FTP connectivity





    warn


    HTTP: Error 12007 connecting to www.microsoft.com: The server name or address could not be resolved



    warn


    HTTP: Error 12007 connecting to www.hotmail.com: The server name or address could not be resolved



    warn


    FTP (Passive): Error 12007 connecting to ftp.microsoft.com: The server name or address could not be resolved



    warn


    HTTPS: Error 12007 connecting to www.microsoft.com: The server name or address could not be resolved



    warn


    FTP (Active): Error 12007 connecting to ftp.microsoft.com: The server name or address could not be resolved



    warn


    HTTPS: Error 12007 connecting to www.passport.net: The server name or address could not be resolved

  • algofcg Nov 06, 2008

    How do you turn the wireless radio on?

  • algofcg Nov 06, 2008

    My laptop is a Dell Inspiron 8600 with windows xp home edition. The network card contains
    Network connection: Name=Local Area Connection, Device=Broadcom 440x 10/100 Integrated Controller,

    Network connection: Name=Wireless Network Connection 2, Device=Intel(R) PRO/Wireless LAN 2100 3A Mini PCI Adapter, MediaType=LAN, SubMediaType=WIRELESS and

    Network connection: Name=1394 Connection, Device=1394 Net Adapter, MediaType=LAN, SubMediaType=1394

  • algofcg Nov 08, 2008

    Still no internet connection. Latest error message :

    Last diagnostic run time: 11/06/08 20:51:24






    DNS Client Diagnostic



    DNS - Not a home user scenario





    info


    Using Web Proxy: no



    info


    Resolving name ok for (www.microsoft.com): no



    No DNS servers







    DNS failure






    info


    Query [www.microsoft.com] against DNS Server 192.168.1.1, (Type = 0x1, Options = 0x10e8) returns 0x2726



    action


    Automated repair: Renew IP address



    action


    Releasing the current IP address...



    action


    Successfully released the current IP address



    action


    Renewing the IP address...



    action


    Successfully renewed the current IP address



    info


    Query [www.microsoft.com] against DNS Server 192.168.1.1, (Type = 0x1, Options = 0x10e8) returns 0x2726



    info


    Redirecting user to support call

  • stayouthebus Nov 27, 2008

    My Dell Inspiron 8600 laptop show wireless connectivity but still can't get to internet. Tried several test but still no internet (wireless network connection show excellent signal strength

  • steeleyes Nov 30, 2008

    I have a Dell Insporan 8600 as well.
    My problem is when I use the free service my town provides I can get connection ok if Im in the lower part of my house, but if Im in my room where I have a cabel modem and Linksys wireless router. I cant connect to either the free net or my cabel modem.
    In the Wireless Network Connection Status window it says my signal strenght is excellent but my receive and send packets are very low like just in the 20's for receive and maybe up to 900 for set.
    Is there a quick solution for this problem???

  • almontja76 Jan 24, 2009

    i was trying to download itunes to my dell inspiron 8600 notebook and i couldn't because i need it Service Pack 2 , i ran automatic updates from laptop and now i can't connect to the internet directly with modem or wireless . Can anyone help?

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  • Expert
  • 68 Answers

Since when did you install the update, if you can uninstall it please do so, or you can try to do some system restore.

Posted on Nov 03, 2008

  • 3 more comments 
  • sweetyanne
    sweetyanne Nov 03, 2008

    Service pack 2,did you try to check if your network drivers are updated, or try to uninstall and reinstall the network card. what is the exact error, i mean on network connections,limited or no connectivity and what kind of internet connection,cable or broadband dsl?

  • sweetyanne
    sweetyanne Nov 04, 2008

    Try to reset the winsock settings and follow these:
    To remove the Winsock settings in Microsoft Windows XP, use one of the
    following methods, as appropriate for the Windows XP service pack that is
    installed.

    Determine Your Service Pack Level

    To determine the service pack level that Windows XP is running, use an
    account that has Administrator rights and follow these steps:



    1. Click Start, and then click
      Run.



    2. In the Run window, type
      sysdm.cpl in the Open box, and then click
      OK.



    3. In the System Properties window,
      on the General tab, note the service pack level that appears
      under System. For example, information that resembles the
      following may appear:

      Microsoft Windows XP
      Professional
      Version
      2002
      Service Pack 2

    For Computers Running Microsoft Windows XP Service Pack 2

    On a computer that is running Windows XP Service Pack 2, you can use
    the Netsh command to reset the Winsock settings to the default
    configuration:



    1. Click Start, and then click
      Run.



    2. In the Run window, in the
      Open box, type cmd, and then click
      OK.



    3. At the cmd.exe screen, type
      netsh winsock reset catalog, and then press
      .
      The following message appears:

      Successfully reset the Winsock Catalog.
      You must restart
      the machine in order to complete the reset.



    4. Type exit, and then press
      to quit the cmd.exe screen.



    5. Restart the computer.

    For Computers Running Microsoft Windows XP Service Pack 1 and Earlier


    To remove Winsock settings from a computer that is running Windows XP Service
    Pack 1 or from a computer that is running the original release version of
    Windows XP, follow these steps:



    1. Click Start, and then click
      Run.



    2. In the Run window, in the
      Open box, type regedit, and then click
      OK.



    3. In the Registry Editor window,
      click the plus sign (+) that is next to
      HKEY_LOCAL_MACHINE to expand the
      HKEY_LOCAL_MACHINE registry hive.



    4. Click the plus sign to expand the
      SYSTEM subkey, click the plus sign to expand the
      CurrentControlSet subkey, and then click the plus sign to
      expand the Services subkey.



    5. Under the Services subkey, click
      the Winsock subkey.



    6. On the File menu, click
      Export.



    7. In the Export Registry File
      window, in the File name box, type
      winsock.reg, and then click Save.
      The
      Winsock registry subkey is saved in the My Documents
      folder as winsock.reg.



    8. Right-click the Winsock subkey, and then
      click Delete.



    9. In the Confirm Key Delete window,
      click Yes to confirm the removal of the Winsock
      subkey.



    10. Click the Winsock2 subkey.



    11. On the File menu, click
      Export.



    12. In the Export Registry File
      window, in the File name box, type
      winsock2.reg, and then click Save.
      The
      Winsock2 registry subkey is saved in the My Documents
      folder as winsock2.reg.



    13. Right-click the Winsock2 subkey, and then
      click Delete.



    14. In the Confirm Key Delete window,
      click Yes to confirm the removal of the Winsock2
      subkey.



    15. Quit the Registry Editor program, and then restart
      the computer.

    Return to
    Table of Contents





    Reinstalling the Winsock Settings in Microsoft® Windows® XP







    Date
    Created: 2007-12-07
    Date Modified: 2007-12-07

    Audience:

    Intranet
    Extranet
    Internet


    Use an account that has Administrator rights and perform the following
    steps:



    1. Click Start, and then click
      Run.



    2. In the Run window, in the
      Open box, type ncpa.cpl, and then click
      OK.



    3. In the Network Connections window,
      right-click Local Area Connection, and then click
      Properties.



    4. On the General tab, click
      Install.



    5. In the Select Network Component
      Type
      window, click Protocol, and then click
      Add.



    6. Click Have Disk.



    7. In the Copy manufacturer's files
      from
      box, type c:\windows\inf, and then click
      OK.



    8. In the second Select Network
      Protocol
      window, under Network Protocol, click
      Microsoft, click Internet Protocol (TCP/IP),
      and then click OK.



    9. In the Local Area Connection
      Properties
      window, click Close.



    10. Restart the computer.



    11. After the computer has started successfully, click
      Start, and then click Run.



    12. In the Run window, in the
      Open box, type cmd, and then click
      OK.



    13. At the cmd.exe screen, type
      netsh int ip reset delllog.txt, and then press
      .

    The Winsock settings are reinstalled.



  • sweetyanne
    sweetyanne Nov 06, 2008

    hello,well base on the errors it seems like your wireless radio is off?can you try to turn it on.

  • sweetyanne
    sweetyanne Nov 06, 2008

    i need to know what is your laptop, to know where the wireless radio button is?

  • sweetyanne
    sweetyanne Nov 06, 2008

    First it says there on the top that user input required on wireless service that means to say that you need to enter your ssid for your router because the network is secured,what kind of internet connection you cant connect? wired or wireless? to enable the wireless radio, click on start>ALL programs>intel proset wireless icon, then click on enable radio from the drop down menu and click on wifi on on the drop down menu.

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