Question about HP Pavilion dv6000z Notebook

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Black screen instead of desktop boot screen

My compaq DV 5000 shows a blackscreen instead of the desktop boot screen.it started yesterday after showing an avast virus detection dialogue box of seeing a background process running that might be a virus and i restarted the system causing avast to scan the local drives without detecting anything.what could be the problem.

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The issue can be with any Operating System files that might have gone Curropted.
I recommend you to try pressing the Ctrl + Shift + Esc keys after you are sure that the Operating System is booted which should get you the Task Manager window.
In this, click on File > New Task(Run) and enter Explorer.exe in the field and click on OK.
This should get you the Windows Explorer.
However, I recommend you to either try reinstalling the Operating System in your Notebook to factory settings or Repair the Operating System using Windows XP disk if you have to repair the curropted files.
Find the instructions to Repair or Reinstall the Operating System in your Notebook from the link below :
http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=c00681978&dlc=en


Make sure that you take a backup of all the files before proceeding with reinstalling the Operating System as it will erase all the content in the hard drive if you are using the Disks provided by HP.
If you are not able to see any LDEs blinking in the Notebook when you press the Power Button, the issue can be due to Static Charges which might be preventing the Notebook from starting up. In situations like this, you need to try the steps listed below :
1. Disconnect the AC Adapter.
2. Remove the Battery. Note : Please see that there are no external devices or cables connected to the Notebook. 3. Hold the Power button down for 30 seconds to 1 minute.
4. Reconnect the AC adapter and do NOT connect the battery now. 5. Turn on the Notebook power.
Hope this helps....

Posted on Nov 04, 2008

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