Question about Brother MFC-3220C Plain Paper Inkjet Fax

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Color doesn't print before and after printhead replacment.

I had an Error 41 on the printer. I gave it to repair but took it back because of the cost. (So they didn't suppose to do anything) When I got it back it printed only in black, no color. I got a new print head in eBay and installed it (this is suppose to be the solution for the Error 41) This print head too prints only black, no color. Is it possible that the technician disabled the color somehow? Thanks, Tal

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Re: Color doesn't print before and after printhead...

No, its not possible. The problem is likely the ink has dried in the purge unit or one of the small tubes going to the waste pad. The new printhead is the fix for the ERROR 41. The problem is there is sometimes other things that go bad, purge unit being just one example. One of the biggest problems with inkjets is that consumers leave their printers alone for long periods of time and the ink dries and clogs the tiny hoses inside. Even the ink cartdriges are just ink tanks, I have replaced those many times and have seen bad ones that just won't flow, replaced the inks and it works fine. You also have to put in the id# for the printhead after you replace it. Did you do that or get the instructions?

Posted on Mar 28, 2008

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Printing ok from computer but photocopier printing very faded

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Black cartridge problem device documentation. HP Officejet 4500

This type of HP 901 ink cartridge error ("Refer to Device Documentation", etc.) condition is likely an internal micro-electronic failure inside the HP 901 (or 901XL) black ink cartridge. These failures typically occur due to natural degradation of internal micro-electronics over time and can occur with brand new ink cartridges.

To confirm root cause and check the internal electrical condition of both black and color ink cartridges, please execute the 'Tap 41' cartridge's electrical diagnostic test below (refer to procedure B).

CAUTION: Be advised, the use of remanufactured ink cartridges is considered somewhat unreliable since the cartridges are already on their 3rd life when purchased new (off the internet or at select retailer stores). As well, the use of compatible/clone cartridges (i.e. sold thru the internet from China) are known to be problematic and may cause printer errors.

NOTE 1: Unfortunately, alignment pages and internal self test prints will usually print Ok even if the cartridge is internally electrically damaged. Do not use these test pages as a proxy for determining whether a cartridge is good or bad, only the 'Tap 41/43' diagnostic test report can yield this information.


A. Ensure BOTH carriage/flex cables and BOTH ink cartridge contacts are thoroughly clean before proceeding:

B. Validate the cartridge's electrical health by running the 'Tap 41' diagnostics test. Refer to 2nd video procedure at the following link on how to activate and read the service test:

a. Load Letter/A4-size paper into paper feed tray.
b. If any lights are blinking, first press Cancel to attempt to clear.
c. Press the * and # keys simultaneously.
d. Enter 124 at keypad. The 'Underware' menu should be displayed.
e. Use the arrow keys to navigate to the System Menu. Select Ok.
f. Use the arrow keys to navigate to the 'print-mech tap test'. Select Ok. Printer screen should display "code = 0".
g. Use the arrow keys to enter "code = 41" (or just enter 41 on keypad). Select Ok. The Tap 41 diagnostic test pattern prints.

--- Providing the HP 901 (or 901XL) color cartridge is partially functioning the Tap 41 diagnostic test print will be printed (this is a forced service print test which is mainly used for the evaluation of ink cartridge electrical health - the printer will attempt to print the diagnostic test print). A good HP 901 color cartridge should display 1248 good nozzles, while a good HP 901/901XL black ink cartridge should show 336 good nozzles. If the results yield anything different then the ink cartridge is likely damaged and will need to be replaced. Refer to 2nd video on how to read the diagnostic test print:

---- If the printer attempts to print the diagnostic test pattern (1 page) then the printer is generally considered operational and functional, if nothing is printed, but the printer attempts to print the pattern, then the tri-color ink cartridge is either empty, clogged or severely electrically damaged (black ink cartridge is not used). You can remove the tri-color cartridge, reactivate the tap 41 test and the printer will print the diagnostic test print in black ink.

For more diagnostic tests and error bypass procedures, please visit the Inkjet411 support center:

Hopefully this helps....

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2 Answers

Machine error 41

This is a mechanical problem with the printer head it will need to be repaired.

Try an authorized service center with the link below, sometimes its better to buy a new machine.

Mar 27, 2010 | Brother MFC-3220C Plain Paper Inkjet Fax

2 Answers

Why Am I getting the error 41 message?How can I fix it. Can I fix it myself?

Hi there

Error 41 means there is a major problem with the printhead, usually
requires a print head replacement.

My advice is to take it to a
Brother service centre while if it is under warranty.

If it's out of warranty they are usually a throw away job, the heads cost as much as the printer.

Sorry I know what it feels like, just have a go and see what you can do, clean the heads and so on.

All the Best and good luck: Pineworks

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2 Answers

Error 41 is showing up on the screen. says to contact brother. It's a intellifax 1820c.

Error 41 means there is a major problem with the printhead, usually
requires a print head replacement. My advice is to take it to a
Brother service centre while it is under warranty. If it's out of
warranty then it is cheaper to purchase a new, non Brother model. If you have been using non-Brother cartridges or refills, they can have too much water in them and it erodes the print head after a while. Usuall y just after warranty has expired!

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1 Answer

Error 41 shows

Error 41 is a printhead failure. The only way to fix it to replace the printhead there unfortunately is no way to recover the printhead. If you decide to replace the printhead please do not leave the machine of for extended periods of time (causes the printhead to dry out as it can not do its cleaning cycles), use only genuine ink (I see a lot with this failure with non-genuine inks or refills) and do not cheat the ink system by running empty inks (Dries out the printhead). Just a few tips to extend the life of your printhead.

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4 Answers

Brother MFC 3220c machine error 41

I had the same problem with a Brother MFC3420C after replacing the print head with a new one the same error 41 occured 4 weeks later.

I finally fixed the problem (see photo's) and sent the parts back to Brother :-)

Don't buy Brother Inkjet technology its all ****!.

Their laser technology seems to be much more robust and reliable, have had a Brother HL-1440 since 2004 and its still running well.

Jan 12, 2008 | Brother MFC-3220C Plain Paper Inkjet Fax

1 Answer

Brother 1820 c error code 41

41 error for Brother generally means a printhead.  If I remember right, there should be two black springs on either side of the printhead (the thing that holds all the ink cartridges).  Take the cartridges out, unhook the springs, and pull the printhead out.

Clean it as well as you can with a damp cloth...especially where the ink squirts on to the paper.

If you put it back together and still get an error, you'll need a new printhead.  Let me know if you need the part number.

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Brother MFC-3220C plane paper fax

unfortanatly error 41 means that the printer head needs to be replaced. Got this from the horses mouth. I called the internnational tele # at 1-800-284-4329 and they told me you would need to take in the machine to have this repaired. You can look in your book for a # to find a servicer or go to Good Luck

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