Vertical lines o my desktop (by 28 users)

I hope there is a class action, as I paid $2000 for my ZD8000.

I also have the "vertical lines in my display problem", plus the CD-ROM/DVD player stopped working as well. Also, the keyboard is slowly failing.

I recently spoke with an HP tech via online chat and he suggested that I buy an extended warranty and then send the notebook in. My original warranty had already expired. I asked for verification that even though the problems began after the original warranty expired that the extended warranty would cover the issues. He said yes. I have the transcript.

So far so good. I am making backups at the moment as I look at the shipping box that HP overnighted to me yesterday. HP was very responsive about the problems, although mum with details of what the problems might be concerning the display. Contact me for further info is desired: brettwoods@yahoo.com

Nope, not the display. It has something to do with the onboard ATI video circuit. HP is charging $300 to repair. Tax and shipping included. Seems like it's a design flaw that HP will not own up to. Search the net and join the class action suit that's starting up.

HI ALL, I also have a ZD8000 laptop purchesed about 2 yrs ago for about $2800. I bought the extended warranty as I travel internationally. I had a problem with vertical lines on my screen. I notified HP tech support about the problem in december 06. I could not get the unit repaired right away because I was out of country and in Brazil. I returned to the US in July 07, now exteneded warranty expired. Sent unit to HP for repair. We agreed to have the unit repaiered at my cost of 286.95. They sat on the unit for over a week without repairing. Then I contacted them and they refuse to repair my unit saying it is too costly. They want to scrap unit. I need info for class action law suit and also will contact TV news services (eg:7 on your side) for resolution of problem. Please help with any info

I have experienced the exact same things that poster Brettwoods has with my ZD8000. I had to replace the CD-Rom/DVD about a year in (thank goodness my warranty was still in effect for that but it was a 2-week ordeal) and most recently vertical lines have been popping up on my screen and my keyboard is failing. My battery also won't hold a charge and hasn't for about a year now.

I contacted HP and the first representative was no help at all. Mysteriously, when I asked about purchasing the extended warranty his system wouldn't pull up the information.

The second representative told me it'd be $698 and I'd have to pay extra if it turned out to be something else. After a while (and after I mentioned there's a Class Action suit brewing) she finally agreed to have the extended warranty people call me so I could purchase it - which I did.

The third representative did confirm that all my problems would be fixed under the extended warranty. I save the transcript just in case. Since the warranty doesn't go into effect for 30 days I'll have to wait until then. I'm keeping my fingers crossed that they'll do what they've said they would. After spending nearly $2000 for this one I'll keep it until it blows itself up or something, but then I'll be going back to Dell.

I also have this problem and it seems to be a fault of project from HP.
Please, refer to:

class suit law from California, Santa Clara:
http://www.classcounsel.com/news/hp.html
http://www.classcounsel.com/news/hpzd.ht...

I'm also from Brazil, like Wildbill957, and I'd like you to help me to solve my problem since HP is refusing to assume its fault.

Thank you

I have the same problem with the verticle lines. How do you get to the class action law suit.

i have had battery problems since i purchased this expensive pos and now i have vertical lines and the suggested i take it to a local comp repair shop and have it look at . GREAT CUSTOMER SERVICE

These are well known for the BGA RAM in the video chipset causing the failure. Reflow will generally cure the issue but who knows how long they will last. The ZD7000 Was the start of their problems but weve seen the same RAM on various other manufacturers as well as the Xbox 360's fail also. www.hpnotebooksettlement.com you can see the class agreement and settlement terms for the zd&k as well as problems on the ZX/ZV5000 series, R3000's and their twin models.

I have had the same problem described in the class actions suit against HP with regard to the HP Pavillion zd8000 notebook computer display, specifially the backlight issue. It was repaired once back in April 2007 and I am now having a second problem with the display, the vertical lines. I purchased an extended warranty in January 2007, which I had to fight HP to sell to me. I did this when I experienced a second event for a problem that HP had repaired under the original warranty. That problem had nothing to do with the display, but I believe it is also a design flaw where the power cable pluggs into the notebook, it gets loose over time, and will not power the notebook. So, when I had my first display problem back in April, it was fixed under the extended warranty that I bought in January for the other problem. HP did not want to make that second repair on the power adapter problem, I had to fight like crazy and negotiate the prcie of that repair down, but still paid. The laptop is still under warranty now, and I have made arrangements to send it in to HP to have the display problem repaired AGAIN. My issue is that the repairs they make do not hold, and I feel as though I am forced to continue to purchase the extended warranty when the expiration comes up due to repairs that are clearly design flaws and only get a quick fix that doesn't stand up over time. Also, the down time that is involved with sending it in for repair is of issue for those of us who use our computers for business. We have to back up our systems which is time consuming, as well as the down time during shipping back and forth, and the actual time it's at HP for the repair. I will give HP credit, for me, they have turned the repairs around fast, but it's still a four to five day process at a minimum. To top it off, someone has to be home to accept the delivery and for those of us with jobs and are not at home to do so, we have to make arrangements to pick it up at Fed Ex, yet another iconvenience. I've had many notebook computers, yet this is the first I've had to have repaired (mabye I've just been lucky). One repair was enough, but I'm on my fourth, and twice for the same repairs.

Bottom line, HP should make the repairs without requiring an extended warranty for design flaws, and should make them so that they pass the test of time.

I have those verticle lines on my ZD7000 series system. I thought I was smart getting a warranty that does not expire until some time in 2008, however, I have sent the computer back for repair many times now and I think that the service warranty provider is tired of paying for the repairs on my system because the last 2 times I sent the computer back they claimed that there was water spilled in it. I knew that no water had been spilled anywhere near my laptop. I am an electronics service engineer so I had no problem opening up the laptop to inspect it. There was no evidence of any water ever being in the laptop because the dust inside was nice and dry not clumpy. Water turns dust into mud so if you see nice and fluffy dust, then no water has touched it. I complained and they repaired it but in less than a week, I starting getting those verticle lines. I believe the problem is in the video section because the laptop does not exibit those lines in "Safe" mode. I will complain agin and see what happens.