Question about HP PSC 2355 All-In-One InkJet Printer

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Printer screen show hp logo it will not do anything not even switch off

Printer had been disconnected for approx 1 week during room decoration.When the computer and printer were reconnected it would not work at all the printer screen has froze on the hp logo and there is no response to any ammount of button pushing it can only be switched off by the mains switch

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  • lbear8 Dec 10, 2008

    Did you end up getting this solved? I don't want to try to find a new power cord but wonder if that is what I'll need to do.

  • dandi Dec 12, 2008

    Same thing happened to me. I got the printer from a friend. It worked fine the day I got it from her and a week later when I went to hook it up it only stays at the HP Invent logo, if that even appears! I've tried all of the HP troubleshooting steps and that hasn't worked. I contacted HP and they said it probably needs to come in for service. Since I'm out of warranty it would be more cost effective to just buy a new one!

  • dandi Dec 12, 2008

    (addition to my previous comment) I have a different PSC and swapped the power cords. My other PSC worked fine with the 2355's power cord and the 2355 had the same problem with the other power cord. I've tried many different outlets in my house and many different configurations of unplugging and pluging in from the wall and PSC and holding the "Ok" & "Cancel" buttons. But nothing is seeming to work.

  • troyness Jan 09, 2009

    My PSC2355 is also froze on the HP invent screen. I have tried holding the "left arrow" and "cancel" button during power up - DOES NOT WORK?! Has anyone been able to solve this problem???

  • sfarrisrn Apr 10, 2009

    Yes, I have the EXACT same problem....logo with scrolling bottom line...no function with any button. must unplug to turn off, but plug it back in....same thing. Does ANYONE have an answer to this???

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Ok i had the same problem, and i think this was the ink rejection issue.
i used the instructions from the Hewlett-Packard help page to solve this problem.
http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&product=422000&docname=c00249451

this is a temporary fix, because now my printer wil periodically display an error message if it is left idleing or is printing, scanning. i installed the patch and i will wait to see how this helps.

P.S. most of the hardware errors have stopped.

Posted on Apr 18, 2009

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Hi wenham -

let's see if we can get you to a couple HP support docs that may help...

here's one to start with (printer won't even turn on):
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01321436&cc=us&lc=en&dlc=en&product=422000

and here's a general help page for your model:
http://h10025.www1.hp.com/ewfrf/wc/solveCategory?lc=en&dlc=en&cc=us&lang=en&product=422000

hope this helps!
-JW50

Posted on Nov 04, 2008

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Printer trouble


Power cycle the printer. If problem remains, try a partial reset. You can do the partial reset as follows:
1. Unplug and replug the unit.
2. when lights flash on power up, hold down the ON/RESUME and PAGE SIZE buttons together.
3. When only the ON/RESUME button light flashes, you can release the buttons.
4. When the lights stop flashing, the reset is all done!

If problem remains, you are fully justified to ask HP to replace the unit for you (well, if you're still in warranty!). Good luck :)

Jan 18, 2008 | Office Equipment & Supplies

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