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It sound like friction noises. it could be because of the rollers and lubrictaion on gears that got hard creating the noise and also produce strain on the feed motor . I would sugest a good service on all mechanical parts.
Two things that can cause print quality issues and noise.
1. The toner cartridge can cause lines and sometimes can make a squeaking noise.
2. The fuser can cause streaking and smudges on the prints and can cause a grinding noise if the drive gear is worn or the bushings are worn.
we need to perform a reset, it will take the pritner to the factory settings and this may help you,
the process of reset goes like.
unplug the power cable from the pritner >
then press and hold down the # key and 6 key >
while pressing and holding these keys plug in the power cable back into the printer and wait for 20 secs and then release the buttons..
after this the printer will re-initialize and this might take few minutes.. so wait untill it finishes and follow the onscreeen instruction as well.(if any)
On this model most squeeling noises come from the fuser assembly.
If it is that loud replace the fuser assembly.
Other known prolbems is with the fuser fan in the back.
To see if it is the fuser fan, take off the back cover.
When the machine makes a copy unplug the fan very momentary. See if the noise goes away.
If the noise is still there, then it is possible the fuser is causing the problem.
Make sure the correct fuser is installled on this machine model.
Take the new cart. out and reinstall the old cart. Does the noise disappear? I would tap and shake the toner cart. BUT BE CAREFULL, the cart is ready to spill toner. On the box and in the instructions it tells you, or should, that you must shake and tap the outside of the cart. This is due to settling and the toner maybe packed. By tapping and shaking it will feel the toner. If the toner is packed it will put undue pressure on the augers inside the toner cart. and cause a grinding noise. If after tapping and shaking, reinstall the new cart. and check. If everything is ok -- great. If the noise remains contact the company your purchased the cart. from and ask for a replacement. These cart. are mass produced and mostly reused ( refurbed). Parts wear now and they do not replace the inside parts, they just repack with toner and seal.
There are few gears inside the copier that probably need to be replaced causing the grind and the copy quality to happen. It wasn't looked at by the engineer at the time because it happened after they left. They should come back in to fix it.