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Did you install the correct driver including the scan driver? The drivers are available at the Samsung Site: http://www.samsung.com/us/support/downloads/SCX-4100 . Click on the Driver tab for most or the Software Tab for the SmarThru4 program. Make sure to get the correct version for the OS on the office computer. Generic OS drivers often only run the printe, not the scanner. Uninstall the generic driver before attempting to nstall the Samsung driver.
Next check the data cable. Scanners require bi-directional communication with the computer and can fail when the printer works.
i would say possibly you are missing out on something..because if the other functions particularly photocopying are working then this should work..as in if the photocopying function works then the scanner is ok cause basically in photocopying the machine scans then prints... perhaps check whether you are correctly following procedure to scan..most hp all in ones have a button on them that you press and it automatically initiates scanning and simultaneously the software on the pc is initiated..try this,if not then try reinstalling the hp software..hope this helps..regards
This can be caused by several factors. Maybe the scan software got corrupted, the connection got disrupted or a firewall is blocking the printer/scanner communication. Make sure to allow all Lexmark and printer communications to go through the firewall. Reinstalling the software using the installation cd may be able to repair the communications too.
hi i have a same problem regarding to hp 1210 all in one printer .scanner .copier what i will do so that i can scan picture tnnx for answering my question this is my yahoo messenger email@example.com plz send your answer to this yahoo messenger
Go to this link and type "cannot communicate with scanner" in the search box. Click Search. Then select the "ERROR: Cannot communicate with scanner" link. You will see several things to try to correct your problem. Usually, this error shows up if there is another USB device connected which prevents the computer from "seeing" the scanner, even though it can print without problem. So do try to disconnect any other USB device (except mouse or keyboard) and reboot the system.