Question about Dyson DC18 all floors Bagless Upright Cyclonic Vacuum

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Dyson DC18 brush beater bar intermittent failure problem.

The brush won't turn, but it's not a failed belt. I've also pressed the 'reset' button on the 'bar head' (down by the floor) and pressed the 'brush' on/off switch multiple times. 
It seems there is an electrical connection failing. 
Also, when it was first a problem, it came back on while pushing the unit across the carpet (as normal operation) after moving it a few feet - like a rolling jump start. Almost like an electric motor with a bad/old motor.
Then after stopping (putting it 'upright and locked') and using it some more, it wouldn't come on at all. 
The unit is not even a year old - any ideas? Particularly electrical, or not 'belt-related'?

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  • Anonymous Mar 13, 2009

    Mine did the same thing. When I took it apart I found that the beater brush was stripped out so even though the motor was turning it was not turning the brushes.

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Take it in to be serviced. It could be a dead motor to bad connection. 5yr warranty will leave you paying nothing. Best Buy or local authorized service center can do it.

Posted on Dec 08, 2008

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I'm having this same problem. It doesn't sound like the motor is spinning until it kicks on from the push start. I think this is the motor or a connection (more likely the motor because the push starting works).
We've been looking at the replacement power heads. They're expensive ($130). I could replace the motor myself. We'll have to try the warranty approach - we bought it through a discounter though... I don't think we have warranty service with it.

Posted on Mar 23, 2010

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Posted on Jan 02, 2017

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I can think of three things that could be wrong.

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    I'm confident this will resolve the issue, but if you would like further advice after you've tried this, please get in touch with us directly. You can reach our genuine Dyson experts by calling 0800 298 0298 (UK), 1-866-693-9766 (US), or 1-877-397-6622 (CA).

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