Boy oh boy. Surprising how such a simple problem can become so difficult. If you want to sent whatever is on your "active" screen directly to your printer, use the "ctrl" + "p" keys. Yep, it's that easy.
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On my HP Pavilion DV9500 with Win7 64 bit (laptop was new in 2007 and had Vista), I have the same problem, and I press FN-insert/scroll key and this works as the print screen button. That's the function key together with the insert key, which is 2 buttons to the left of the print screen key.
If the print screen button doesn't work, try to use Alt + Print Screen. If that doesn't work either, then try to re-install the software that came with your keyboard (if there is).
However, for most multi-media keyboards and mice, the CD that comes with them usually made to program the special buttons only. But I'm not sure in your case. There could be an option for you to re-program the buttons on your end, including the Print Screen button.
But if there's no way to re-program it and the Alt + Print Screen didn't help, then you may want to send the keyboard to the reseller or manufacturer for repair. It's a hardware defect.
Yes, there is a button, up by the function buttons, that says "print screen". I've tried pressing just that button; pressing that button and the alt button together; and pressing the "Mode F" button and the print screen button together, but nothing seems to work