Screen turns from logo to white then to logo again (by 5 users)

First check if your device is a version 1 or a version 2 player. You can look on the back of the player to determine the version it would say Model : e200 V2 if it is a version 2 player.


The procedure i would be providing today would be for version 1 player.

1. First Shut the device off. Now slide the Hold Switch on top of the player.

2 Press and hold the record button on the side of the player. While pressing and holding the record button press the Menu or the power button. It will turn On and it will say Welcome to Recovery Mode.

3 Now connect the player to the computer and it will detect the device as a drive named 16MB Format inside your My Computer window for XP or Computer on Vista.

4 Now create file inside the 16MB Format drive named sansa.fmt. ( Take note the extension of the file is FMT . To check if the file is an FMT file right-click on it then choose properties it should say type of file FMT. )

5 Now unplug the device from your computer and it should say, Formatting and it will be Erasing and Deleting any file on your device. That should fix the problem that you are experiencing with the device.


This procedure would be for the version 2 devices.

1 Turn off the device and Slide the Hold Switch towards the opposite end then it will show RED.

2 Now press and hold the Center button on the player and while holding and pressing the center button connect the player to the computer.

3 The device would be detected on your computer as a removable drive. Right click on it and choose Format.

4 Make sure the file system is FAT32 and choose Start to continue formatting the player.


Weeee... im from helping you guys with your sansa products . :P