Question about Lexmark X5470 All-In-One InkJet Printer

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Lexmark 5495 Fax Problem

I have no problem sending a fax manually. When I try to use the fax software a "+1" is added to the beginning of the number and I get an error. I assume it is a country code but I have not been able to get rid of it and have the fax use just the area code and number I enter.

Any ideas?

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  • Ed Darbonne Nov 08, 2008



    Thanks for the info. I did as described but there is no info in the prefix field. It looks like the appended characters are coming out of the code. The table behind the field does not allow for a blank. It requires a country code but will not take a blank and it does not have a no country code entry. (I also downloaded and installed the newest productivity suite.) I am still stumped but I appreciate your effort.



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Go to Start->All Programs->Lexmark 5400 Series and launch the Lexmark Fax Solutions.
Click on the Tools menu and select the Adjust Fax Settings option.
See if there is anything in the Dial prefix.

Steve

Posted on Nov 06, 2008

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From the instruction manual:
Sending a fax
Entering a fax number
1 From the control panel, press Fax Mode.
2 Enter a fax number using:
The text box Enter a fax number using the keypad.
Notes:
• You can include a calling card number as part of the fax number.
• Enter a maximum of 64 digits in a fax number.
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Speed Dial or Group Dial a Press Phone Book.
b Enter Speed Dial and/or Group Dial numbers.
• Press or repeatedly until the Speed Dial or Group Dial
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• For instructions on how to add Speed Dial or Group Dial numbers
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• For instructions on how to add Speed Dial or Group Dial numbers
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page 108.
3 If you want to send a fax to a group of numbers (broadcast fax):
a Press .
b Repeat step 2, using any combination of the previous methods, until a maximum of 30 fax numbers have
been entered.
Sending a fax using the software
You can scan a document to the computer and then fax it to someone using the software.
1 Load an original document facedown in the Automatic Document Feeder (ADF).
2 From the desktop, double-click the Productivity Studio icon.
3 From the right pane of the Welcome Screen, click Fax.
4 Select the Document option.
5 Click Start.
6 Enter the recipient information, and then click Next.
Note: A fax number can include up to 64 numbers, commas, periods, spaces, and/or these symbols: * # + - ( ).
Faxing
103
7 Enter the cover page information, and then click Next.
8 If there are any additional documents that you want to send with your fax, add these now, and then click Next.
9 To send your fax:
• Immediately—Select the Send now option.
• At a scheduled time:
a Select the Delay sending until option.
b Set a time and date.
10 If you want a paper copy of your fax, select Print a copy of your fax.
11 Click Send.
Sending a fax using the control panel
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2 Load an original document facedown into the ADF or on the scanner glass.
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clippings) into the ADF. Place these items on the scanner glass.
3 From the control panel, press Fax Mode.
4 Enter a fax number or press Phone Book to select a number from the Speed Dial or Group Dial list. For more
information, see “Entering a fax number” on page 103.
Note: To set up Speed Dial, see “Setting up Speed Dial” on page 118.
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a Press .
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3 Press or repeatedly until On Hook Dial appears, and then press . You can now hear the dial tone of
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4 Enter a fax number. For more information, see the related topic, “Entering a fax number.”
Note: Press the keypad numbers to use an automated answering system.
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Faxing
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the fax transmission is unsuccessful to any of the numbers on the broadcast list, the unsuccessful numbers will be
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Faxing
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I have a lexmark x4270. Having problem sending fax. Sending local number, it's OK, but sending a different area code, it uses the local area code then the first 7 number of that number. Because someone...


Hi zoaj,

More then likely you have the fax set up to USE A DIALING PREFIX.

Therefore it is automatically doing this, regardless of what you input.

Follow the proceedure below ( which comes directly from the users manual for your printer type ) to change this. Delete the " USE A DIALING PREFIX " information.

once that is done, it will no longer automatically add the prefix for you. :)

I have BOLDED the relevant information below that pertains to this.

Please take a moment to evaluate my solution. Your appropriate rating of my solution would be greatly appreciated.

Thank you,

Using the Fax Setup Utility Use this utility to adjust the fax send and receive settings. When you save these settings, they apply to every fax you send or receive. You can also use this utility to create and edit your speed dial list.
  • Click Start onestep.gif Programs onestep.gif Lexmark 4200 Series onestep.gif Fax Setup Utility.
  • From Lexmark All-In-One Center All-In-One Main Page, click Fax Setup Utility.
  • faxsetu.jpg
The following table describes the Fax Setup Utility tabs:
On this tab:
You can:
Send
  • Enter your name and fax number.
  • Select a maximum send speed and a print quality for outgoing faxes.
  • Choose whether to scan the entire document before dialing the number.
  • Choose whether to use error correction.
  • Select when to print a fax usage report.
  • Select when to print a fax activity report.
Receive
  • Choose whether you want to print a footer (date, time, and page number) on each page.
  • Automatically reduce an incoming fax to fit to the paper size loaded or print it on two sheets of paper.
  • Select whether you want to forward a fax or print it, and then forward it.
Connection/Dialing
  • Select the number of times you want the machine to redial and the time between those attempts if the fax cannot be sent on the first try.
  • Select the phone line format you want to use (Pulse, Touch-tone, Behind a PBX).
  • Enter a dialing prefix.
  • Choose how (manually, if fax tones are detected, or after a certain amount of rings) you want to answer incoming calls.
  • Select a distinctive ring.
Speed Dial
Add to, create, or edit the speed dial list.
Group Speed Dial
Create a group number and name, and then add phone numbers to the group.

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1 Answer

Fax confirmations


i have read the manual end to end and I don't think you can.
Only thing I see is this.

Customizing your settings using the Lexmark Fax Solutions You can adjust the fax settings in the Lexmark Fax Solutions. These settings apply to the faxes you send or receive.
  1. Click Start onestep.gif Programs onestep.gif Lexmark 7100 Series onestep.gif Lexmark Fax Solutions.
  2. Click Adjust speed dial list and other fax settings. hfaxsetutil.jpg
  3. Click each tab and change the settings as desired.
  4. Press Save Settings after you finish your updates. Nothing is saved until you press this button.
  5. Click Close.
The following table contains the Setup and Settings tabs for the Lexmark Fax Solutions.
On this tab
You can
Personalize
  • Enter your company name and fax number.
  • Enter your name, company name, phone number and address as you want them to appear your cover page.
  • Select a cover page for your fax.
Send
  • Choose to use error correction.
  • Choose to use fax header.
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  • Select when to print a fax activity report
Select when to print an activity report is the only close item I can find. Nothing whatsoever about a confirmation report.

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