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I see on the form that some of you have the cannon ntsc zr 85
I also have this cam corder when I turn it on I
have a black screen both on vido and card can not see
nothing play back is all right or what is on the
tape on the screen in the lower left hand bottom
corner is the word FERNAN what the heck is that
like another person on hear I thought I pushed
the rong button any one help love to hear from you
There is no problem on your camera, DCR-HC19E is PAL system(European system) DCR-HC20 is NTSC(American system). Are you in US or Europe? I think your TV is NTSC, cause the tape recorded on DCR-HC19E you played has no color. To confirm, connect your HC20 to TV in camera mode, not recording yet, just look at the TV as your monitor, If its in color, no problem, just erase the old video recorded on the HC19E, but if its important to you, you can convert it to NTSC using a PC. thanks
under the lcd is ? an . . . s - video connector
( color is separate there ) if color looks ok
out of the s - video , there may be a loose
composite video connector cable inside camera
( warranty is void - if you open it to check ) ;
You MAY just have a dirty playback head. Purchase a head cleaning tape (Bestbuy, Target, etc., for about $20) and try cleaning your playback head. Colored lines is ONE symptom of a dirty head. A blue screen is ANOTHER. I had that symptom yesterday (9/7/07), got a cleaning tape and solved the problem. I can now again see on the LCD display what I recorded on the tape.
You may have a problem with the image sensor device (CCD). From October 3, 2005 through October 2, 2007, Sony will repair, free of charge, affected products exhibiting the above-mentioned problem where it is caused by the image sensor device. Sony will also cover the cost of shipping and handling from and to addresses within the United States and US Territories for service to correct this issue.
To see if you have this problem:
Power On your camcorder (make sure the battery is fully charged).
Check the LCD screen and verify that the display icons are turned on. If you cannot see the icons, press the Display button until the icons are visible.
Put a tape in the camcorder.
With the lens cap off, record some video. NOTE: Be sure to speak during the recording so the video will contain your voice.
Rewind this section of the tape (using tape counter to verify start of your recording).
Play back the recorded video and use the LCD screen on the camcorder to view it. You should hear the audio you recorded and the Display icons/text will still appear.
If your camcorder is affected by this CCD issue, the picture will either be extremely distorted, or there will be no visible picture (just a blank LCD screen with the display icons still visible).