Question about Rival 38601 Smart Pot 6-Quart

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Rival 38501 Lid

I was cooking a roast and the lid shattered and left glass in my food.
I went to pick up lid and handle completely came off. Is their any kind
of guarantee after ruining my meal.


MarilynDroste8242@wowway.com

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  • annetteym Feb 22, 2009

    While food was cooking in my Rival 38501 the black handle cracked and now I am left with a glass lid that is hard to take on and off. This happened the 2nd or 3rd time I used the crock pot. Forget about taking the crock pot to a pitch-in becaue it is too much trouble to open and close. Very dissapointing!

  • like2survey
    like2survey May 03, 2013

    Our Rival 38501 lid did the same thing! Picked the lid up off of the pot and the plastic handle detached from the glass and fell to the floor shattering in pieces. :(

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To contact the manufacturer, try calling 800 #. 1-800-323-9519 (US number) for replacement parts or try www.crockpot.com


iF YOU NEED PARTS CONTACT THE FOLLOWING SELLERS:

Rival Crock Pot Replacement Parts from MarBeck.com

Crock Pot Replacement Parts | Slow Cooker ...

Posted on Nov 09, 2008

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