Question about Sony Grand WEGA KF60XBR800 60" Rear Projection Television

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Blue image growing from corner

Hi all I have blue image that started in the lower left hand corner of screen. It has been growing. It looks like it may be some type of film over a lamp or something, black images on the tv leave a negative image in the blue. My guess is that the "film" is lifting off where it is hot ??? Just a guess on my part any ideas out there??? Thanks in advance.

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  • nevarj Nov 03, 2008

    thanks I am guessing the optical block is the most expensive part of the TV??

  • nevarj Nov 03, 2008

    cool site guys!!!!!!! Thanks

  • rhyaffe Nov 24, 2008

    I have a KDF60xs955 Sony tv with exactly the same problem. There is a blue haze in the lower right hand corner that has slowly progressed across the bottom of the screen. I was told by Sony that I have two choices. 1.) they will replace the optical block at no charge or....2. I can buy a new 52" LCD tv from them at a discounted price.

    1. Sony will only guarantee the new part replacement for 90 days. I have not confidence in this TV now, as it is only a few years old, and it will probably happen again in a year or so, and I will have to repair it at my cost or trash it.

    2. Why should I have to pay for a new TV even at a low price (app. $1000)

    when I feel like my tv should have lasted a lot longer.

    I have 2 other tv's that were manufactured 20 years ago and they are still working..... Is it because we are living in the throw away age, and everything is manufactured poorly so we have to replace it often? It sucks!!







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When I called I was told to take a hike, my model not covered

Posted on Nov 24, 2008

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I have the same problem with my Sony KDF60xs955 TV. A blue haze has been spreading. It started on the lower right hand corner and has now spreaded across the bottom. I called Sony and they offered me 2 choices. They would repair it at no charge by replacing the optical block, but would only guarantee it for 90 days. I also have no confidence in this TV. It will probably happen again in a year or two and I will be facing a $2,000 repair or trash it. The second choice they offered me was a new 52" LCD TV for a very good price. A few years ago I paid almost $4,000 for my TV, and now I have to put out more money for a smaller tv (52" instead of 60"). Sony only offered me a 52". When you check the blogs, you will find all kinds of problems with Sony TV's as of late. I know we are living in a "throw away" society, but an investment of this size should last a lot longer. I have two old tv's (around 18 years old or more, and they still work!!!!!!




Posted on Nov 24, 2008

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I have a similar problem with my KDF-60XS955. After reading this I just called Sony Customer Service and they mentioned that my TV was part of a 'special consideration' case. Unfortunately that department was closed today (Sunday), but I should be expecting a call within 2 days. Thinking 'special consideration' means cheap/free repair...Thanks MisterSony

Posted on Nov 24, 2008

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Understand I risk getting a bad rating from you, but I thought you should know. You have a bad optical block. Sony was supplying the optical block and covering the labor for replacement until June of this year, but that extension has expired. Your best bet is to contact Sony Customer support at 800-222-SONY. They will probably want an authorized tech to come out and evaluate the set. You may be able to get them to cover the part under warranty, but it may take a letter to the customer service executive committee to get that to happen. I am sorry I could not help more.

Posted on Nov 03, 2008

  • Any Guy
    Any Guy Nov 03, 2008

    Even though I was unable to fix the TV for you I would appreciate a good rating. Thanks!

  • Any Guy
    Any Guy Nov 03, 2008

    If not the most expensive, it is one of the most expensive. There are companies that rebuild optical blocks, but I have no experience with them so I can't recommend them. On your particular set there are 2 circuit boards that are changed when the optical block is replaced. One is actually atteched to the block and the second one has to be removed and swapped in the electronics chassis. The two boards contain all of the electrical alignment information for a particular block, so they are "block specific", you can't use boards from one block on another block or your pic will be all messed up. A service call and estimate from the company I work for would cost you around $100. The good thing about my company is that Sony will accept their findings and not require any further checks.

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